Store Protection Specialist

This position provides a visible presence at the store entrances and exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The Specialist makes eye contact, smiles, and greets all customers in a prominent, courteous and friendly manner to deter opportunistic theft, demonstrates "command" presence in company issued vest or required black attire, and monitors the Code 50 package inspection policy. They walk the sales floor to identify and address potential theft indicators and partner with store leadership to ensure compliance with loss prevention directives and minimize operational shortage. The role embraces company values and protects the Ross treasure.

Essential Functions

Maintaining Safe & Secure Environment

Understands that safety is the number one priority and practices safe behaviors, assisting store leadership in maintaining a safe and secure environment for both associates and customers.

Provides visible "command" presence, including prominent greetings with eye contact, at store entrances and exits and on the sales floor in a company issued vest or required black attire, monitoring for potential safety issues.

Removes clutter and ensures safe, clear egress to emergency exits.

Developing Great Teams & Partnerships

Provides great customer service by prominently greeting customers, making eye contact, smiling and answering questions in a friendly and courteous manner.

Treats all customers and associates with respect.

Demonstrates courtesy, friendliness, and professionalism at all times and recognizes associates using company recognition programs.

Regularly involves with internal and external partners, including conference calls, scheduled district meetings, educating associates, and providing recognition.

Performs other duties as assigned to support loss prevention initiatives.

Personal and Store Brand

Represents and supports the company brand at all times.

Maintains a professional appearance in accordance with the company dress code.

Mitigating Theft & Fraud

Monitors entrances, exits, and sales floor for potential theft by identifying suspicious behavior.

Gathers theft indicators and uses internal or external intelligence to impact shortage trends, effectively communicating to store leadership and loss prevention leadership.

Adheres to company policy for external theft response.

Executes all company best practices and maximizes productivity by minimizing steps and touches while working.

Minimizing Operational Shortage

Increases store awareness of effective processes to minimize operational shortage and trains and educates associates on shortage reduction initiatives.

Observes and validates proper checkout procedures for customers and associates.

Competencies

Manages work processes.

Business acumen.

Plans, aligns & prioritizes.

Builds talent.

Collaborates.

Leads by example.

Communicates effectively.

Ensures accountability & execution.

Qualifications and Special Skills Required

High school education or equivalent required; AA degree preferred.

One year retail supervisor experience or similar training preferred.

One year loss prevention/security training preferred.

Active security guard license preferred.

Ability to work effectively in a fast?paced environment.

Strong communication skills.

Demonstrated ability to build and maintain relationships with the store team.

Excellent customer service skills.

Proven ability to effectively resolve conflict.

Must comply with all applicable federal and state laws and regulations for security positions, including additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.

Physical Requirements / ADA

Consistent timeliness and regular attendance.

Ability to spend up to 100% of working time standing, walking and moving around the store.

Must be able to raise or lower objects more than 25 lbs. from one level to another (including upward pulling).

Must be able to regularly bend, stoop or crouch (frequency and duration will vary per daily business need).

Certain assignments may require other qualifications and skills.

Supervisory Responsibilities

None

Equal Employment Opportunity

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the companys overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

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