Customer Success Representative

Teleo is a robotics startup disrupting a trillion-dollar industry. Teleo converts construction heavy equipment, like loaders, dozers, excavators, trucks, etc. into autonomous robots. This technology allows a single operator to efficiently control multiple machines simultaneously, delivering substantial benefits to our customers while significantly enhancing operator safety and comfort. Teleo is founded by Vinay Shet and Rom Clément, experienced technology executives who led the development of Lyft’s Self Driving Car and Google Street View. Teleo is backed by YCombinator, Up Partners, F-Prime Capital, and a host of industry luminaries. Teleo’s product is already deployed on several continents and generating revenue. Teleo is poised for rapid growth. This presents a unique opportunity to be part of a team that is creating a product with a profound impact on our customers, working on cutting-edge 100,000-pound autonomous robots, engineering intricate systems at the intersection of hardware, software, and AI, and joining the early stages of an exciting startup journey. The Customer Success Technician will work directly with mining and construction customers to install, integrate, and maintain Teleo’s remote operation and AI systems on heavy equipment. This role requires strong hands-on mechanical and electrical aptitude, the ability to work independently in field environments, and a willingness to learn complex, cross-domain systems. Responsibilities Include: Measuring and integrating mechanical and electrical components Installing and optimizing on-equipment systems and network infrastructureT roubleshooting mechanical, electrical, and connectivity issues Supporting new vehicle, control station, and network deployments Performing routine maintenance and service visits Minimum Qualifications 2+ years of experience in a Technician or Mechanic role Experience in Mining, Construction, Mechanical, Automotive, or other Industrial fields Experience integrating mechanical, electrical, and hydraulic systems preferred Hands-on experience with electrical systems, including rework and splicing Ability to use electrical test instruments (multimeter, continuity tester, etc.)Comfortable working from technical drawings and schematics Proficient with computers (email, chat tools, spreadsheets, documentation) Comfortable using power tools (grinder, drill, fabrication tools) and performing mechanical assemblies Physically capable of performing field work, including lifting, climbing, and working on heavy equipment Ability and willingness to travel 50%+ to customer sites (regional driving and periodic out-of-state travel) Strong communication skills and professional customer interaction Fluent in English (written and spoken) Demonstrated willingness to learn and grow in a fast-paced, evolving technical environment Strong work ethic and accountability Preferred Qualifications/Bonus Points Ability to use CAD platforms Understanding of electrical diagram platforms Comfortable configuring computers and networks $70,000 - $100,000 a year You will travel to customer sites (50%+ travel required), operating within customer time constraints and safety conditions to complete installations of Teleo’s hardware, electrical, and network systems This position offers the opportunity to work alongside senior operations leadership and gain experience across mechanical, electrical, networking, and AI-integrated systems. Ideal candidates are physically capable, adaptable in high-ambiguity environments, and eager to grow into increased responsibility over time. Teleo is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified people are encouraged to apply. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.