Customer Service Representative

Customer Service Representative page is loaded## Customer Service Representativelocations: Sun Prairie, WItime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R-101384**Job Description:**The duties and responsibilities of the position will consist of, but are not limited to, the following:**Responsibilities:*** Consult with customers by telephone or in-person to provide information about products or services, book calls, update customer files, or obtain details of and find resolutions to complaints* Check to ensure that appropriate changes were made to resolve customers' problems* Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken* Refer unresolved customer grievances to designated department leads for further investigation* Determine charges for services requested, collect deposits or payments or arrange for billing* Contact customers to respond to inquiries or to notify them schedule adjustments* Solicit sales of new or additional services or products* Check in shipped parts, and schedule with customer* Assist technicians with current jobs, purchase orders and rescheduling appointments* Assist with registration and permits for installs* Track incoming service calls and assign the appropriate technician to the job* Relay work orders, messages, or information to or from work crews, or supervisors* Coordinate service technician arrival times with customers* Communicate with customers after work is completed to ensure 100% customer satisfaction* Manage and update customer database with complete and accurate information* Oversee service technician’s daily schedules and make updates as needed* Respond positively to calls from customers to understand their needs and effectively schedule work orders* Provide exceptional customer service to customers* Communicate clearly and efficiently with customers and technicians* Excellent customer service skills* Highly self-motivated to complete tasks in a timely manner* Geographical knowledge of service areas or map reading skills* Other duties as assignedHeartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.locations: Sun Prairie, WIposted on: Posted 30+ Days Agolocations: Sun Prairie, WItime type: Full timeposted on: Posted 30+ Days Ago #J-18808-Ljbffr