PATIENT NAVIGATOR - PRIMARY CARE | AMBULATORY CARE CENTER | FULL-TIME DAY SHIFT (25428)

Join Our Team at Bergen New Bridge Medical Center

We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you're passionate about making a difference and thrive in a collaborative setting, Bergen New Bridge Medical Center is looking for a Patient Navigator.

Requirements:

• Contact patients over the phone to assist in setting up appointments and provide reminder phone calls prior to every appointment.
• Works with patients, providers and BNBMC care team to set goals for patients care.
• Provide navigation for patients by addressing any concerns and scheduling complications that would prevent them from cancelling appointments.
• Address any relevant insurance concerns or issues by connecting patients with appropriate resources and team members.
• Provide culturally sensitive services to patients from different cultures.
• Maintain regular communication with the patient's providers.
• Refer to internal case management services when other issues are identified.
• Document every intervention into the appropriate medical records.
• Be involved in evaluation and research activities in the program as needed.
• Considers social determinants in health in all patient navigation endeavors
• Performs other duties as assigned to support the overall objectives of the department and organization.

Position Qualifications:

• 2-3 years of experience working in a community or health settings preferred
• Demonstrated commitment to impacting the care of patients
• Knowledge of complex patient issues preferred
• Outreach methods and strategies experience required
• Support, advocate and coordinate care for clients
• Excellent written and communication skills
• Detail oriented with the ability to multi-task
• Strong time management, organizational and planning skills

Education: Bachelor's Degree Required

Salary commensurate with experience within posted range. $42,000 - $60,000 per year

We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays. Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.