QA/QC Manager

Job Description

Job Description

Position Summary

The Quality Assurance and Quality Control (QA/QC) Manager reports directly to the Director of Workforce Development & Training and is responsible for developing, implementing, and managing the Quality Assurance and Quality Control programs for the company. This roles serves as the primary liaison between the company and client’s quality team to ensure compliance with project specifications, contractual requirements, safety standards, and productivity goals. The QA/QC Manager will also design and implement workforce upskilling and training programs to improve quality, performance, efficiency, and career path upskilling.

Qualifications

Education: Bachelor’s degree in Engineering, Quality Management, Construction Management or a related technical field.

Experience: 8-10 years of QA/QC experience in industrial construction, including at least 3 years in a managerial role.

Licensure/Certification: Relevant industry certifications (e.g. OSHA) and Auditing certifications (e.g., ISO 9001 Lead Auditor, ASME, AWS CWI, API, NACE as applicable) preferred.

Required Skills: Strong knowledge of industrial codes and standards (ASME, API, AWS, ASTM, ISO). Proven experience managing QA/QC systems in EPC or large-scale industrial projects. Experience in implementing or maintaining QMS. Familiarity with Lean, Six Sigma, or similar continuous improvement methodologies is a plus. Proficiency in MS Office, and quality tools such as FMEA, 5 Whys, Pareto analysis, etc. Strong leadership, communication (verbal and written), and conflict-resolution skills. Capable of maintaining strong relationships.

Physical Requirements/Working Conditions

• Office based with frequent travel to project sites, including remote and industrial locations.
• Ability to walk long distances across uneven terrain, construction sites, and industrial facilities.
• Must be able to stand for extended periods during site inspections and audits.
• Ability to climb ladders, scaffolding, and access elevated work areas.
• Ability to navigate confined spaces when required.
• Capability to lift and carry up to 25–35 pounds (e.g., inspection tools, equipment, documents).
• Visual acuity sufficient to read technical documents, drawings, and inspection instruments.
• Ability to wear required personal protective equipment (PPE), including hard hat, safety glasses, steel-toe boots, gloves, and fall protection.
• Ability to work in varying weather conditions (heat, cold, wind, rain) and industrial environments with noise, dust, and moving equipment.
• Manual dexterity to operate measuring devices, tablets, cameras, and testing equipment.
• Ability to sit for extended periods when performing administrative tasks, documentation, and reporting.
• Ability to work outside-of-normal work hours for coordination work with Manila FieldComm training team.

Key Responsibilities

Quality Assurance & Quality Control

• Develop and implement the Project Quality Plan and Inspection & Test Plans (ITPs).
• Establish and manage QA/QC procedures in accordance with ISO 9001 and project-specific requirements.
• Lead root cause analysis and corrective/preventive action initiatives.
• Monitor non-conformance reports (NCRs) and ensure timely resolution.
• Ensure proper documentation, record retention, and turnover packages are maintained.

Client & Field Liaison

• Serve as the primary quality contact between client representatives and field employees assigned to client’s site.
• Participate in client meetings, quality reviews, and progress discussions.
• Address quality and productivity concerns proactively with both client, third-party inspectors, and internal team members.
• Communicate quality expectations and performance metrics clearly across all levels of the organization.
• Support dispute resolution related to quality matters.

Productivity & Performance Improvement

• Prepare and present regular QA/QC reports to internal team identifying gaps in employee training communicate training needs to AG&P FieldComm team.
• Implement and manage Continuous Improvement Plans to upskill the employees already deployed on project sites with quality/productivity issues.
• Analyze field performance data to identify trends affecting quality and productivity.
• Collaborate with site managers and internal team members to implement process improvements.
• Establish measurable KPIs for quality and workforce performance.
• Recommend workflow improvements to reduce rework and increase efficiency.

Training & Workforce Development

• Support the Director of Workforce Development & Training to develop and implement upskilling programs for field craft and supervisory personnel to meet company goals.
• Conduct quality awareness training and trade-specific technical training sessions.
• Identify skill gaps within the workforce and create structured development plans.
• Promote a culture of continuous improvement and accountability.
• Mentor field quality personnel and support professional development initiatives.

Compliance & Standards

• Ensure compliance with relevant codes and standards (e.g., ASME, AWS, API, ISO, etc., as applicable).
• Maintain alignment with client-specific quality requirements.
• Support internal and external audits.

Every effort has been made to make this job description as complete as possible. However, it does not state or imply that these are the only duties the incumbent will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the job. This is not a contract of employment; job duties and responsibilities may change, and additional job duties may be requested at any time.

I have reviewed these job requirements and verified that I could perform this position's minimum requirements and essential functions.