Information Technology Specialist

Job Description

A3 Staffing has a great opportunity with a growing AEC firm in Charlotte, NC.

This is a temp to potential hire opportunity, estimate and goal is to become direct by early 2027.

Location: Charlotte, NC

Employment Type: Onsite, Contract to Hire (90-120 days approx)

Experience Required: 2+ years of IT support experience

A3 Staffing is seeking an experienced, dependable IT Support Technician to provide technical support for a professional design and engineering firm in Charlotte, NC.

This individual will help maintain day-to-day IT operations, troubleshoot technical issues, support end users, and ensure employees have the technology they need to work efficiently.

This is an excellent opportunity for an IT professional seeking a flexible, part-time contract assignment in a professional office environment.

Key Responsibilities

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• Provide day-to-day technical support to employees experiencing hardware, software, and connectivity issues.
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• Troubleshoot and resolve desktop, laptop, printer, and peripheral issues.
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• Assist with user account management, password resets, and access permissions.
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• Support Microsoft 365 applications, including Outlook, Teams, and related productivity tools.
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• Troubleshoot network connectivity, Wi-Fi, VPN, and basic networking issues.
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• Assist with onboarding and offboarding employees, including equipment setup and account configuration.
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• Install, configure, update, and maintain computers and other IT equipment.
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• Document technical issues, troubleshooting steps, and resolutions.
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• Escalate complex technical issues to the appropriate internal or external IT resources.
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• Provide responsive, professional customer service to employees with varying levels of technical knowledge.
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Qualifications

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• Minimum of 2 years of experience in IT support, desktop support, help desk, or a similar technical role.
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• Working knowledge of Windows operating systems and common business applications.
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• Experience supporting Microsoft 365, including Outlook and Teams.
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• Familiarity with computer hardware, printers, peripherals, and basic networking concepts.
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• Strong troubleshooting and problem-solving skills.
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• Excellent communication and customer service abilities.
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• Ability to work independently, prioritize tasks, and manage time effectively.
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• Reliable, professional, and comfortable supporting users in an office environment.
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Preferred Qualifications

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• Experience supporting an architecture, engineering, construction (AEC), or other professional services firm.
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• Familiarity with AutoCAD, Revit, or other design-related applications.
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• Experience with Microsoft Intune, including device enrollment, configuration, and management.
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• Familiarity with PDQ Deploy or PDQ Inventory for software deployment and workstation management.
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• Experience with NinjaOne (Ninja) or similar remote monitoring and management (RMM) tools.
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• Familiarity with Active Directory, Microsoft Entra ID, or user account administration.
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• Experience with reimaging workstations, thin clients, or deploying new computers.
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• Familiarity with remote support tools, endpoint management, and IT ticketing systems.
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