Teller

Deliver a positive and reliable branch experience by accurately processing transactions and engaging customers with care. Process routine service transactions (such as deposits, withdrawals, payments, and check cashing) with accuracy and attention to detail. Welcome customers, understand their needs, and guide them to efficient ways to bank, including digital tools, self-service options, or the appropriate team member. Build relationships, actively listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers. Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance. Complete transactional and operational activities accurately, exercising sound judgment and managing risk in line with policies and controls. Use strong communication and active listening skills to clarify needs and provide clear, simple solutions or next steps. Collaborate with branch teammates to deliver strong operations and service, follow leadership direction and escalates complex situations as needed. Resolve routine customer questions or concerns and escalates more complex issues to ensure timely resolution. Requirements 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments Strong verbal communication and active listening skills, with the ability to understand needs, ask effective questions, and clearly explain solutions Ability to follow policies, procedures, and controls while maintaining accuracy and accountability Proven cash-handling experience Demonstrated ability to quickly build accuracy, confidence, and consistency in customer transactions Professional, integrity-driven approach focused on building trust through reliable service Ability to recognize potential risk, ask questions, and appropriately escalates concerns to protect customers and the organization Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools to improve convenience Strong collaboration and relationship-building skills, with the ability to work effectively with branch teammates to deliver a consistent customer experience Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer-focused environment Ability to resolve routine customer concerns with sound judgment and professionalism. Core Competencies Demonstrates strong customer service skills by accurately processing transactions and effectively engaging with customers to understand their financial needs. Proficient in utilizing digital banking tools and maintaining compliance with policies while fostering trust and collaboration within the branch. Highest-signal resume keywords Customer Interaction Experience Cash-Handling Experience Strong Verbal Communication Attention to Detail Relationship-Building Skills ATS Optimization Keywords Hard Skills Transaction Processing Risk Management Digital Banking Tools Operational Accuracy Service Transaction Handling Soft Skills Active Listening Collaboration Problem-Solving Adaptability Professional Integrity Industry Keywords Customer-Facing Roles Financial Services Branch Operations Customer Experience Policies and Procedures #J-18808-Ljbffr