Lead Medical Support Assistant

Lead Medical Support AssistantThe Lead Medical Support Assistant monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assignments at this level include, but are not limited to: assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as liaison between MSA and staff in order to resolve day to day conflicts. Position requires comprehensive working knowledge of VHA policy and regulations related to the duties of the section, medical center memorandums, legal decisions, and state laws dealing with care and treatment of veterans and beneficiaries (admissions, discharges, scheduling, inpatient and outpatient policy, fee services, sharing Agreements, Tricare, Champ VA legal detention. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent(s) at least 25% of the time. The Lead Medical Support Assistant works collaboratively in an interdisciplinary coordinated care delivery model and performs all related duties; customer service and other duties assigned for the proper and timely treatment of patients and assure appointment schedules are maintained by MSA staff for one or more outpatient clinics. The Lead Medical Support Assistant must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. The Lead Medical Support Assistant will have the responsibility of performing the duties related to the Beneficiary Eligibility Program which includes enrolling those eligible for VA health care benefits by entering data from the Application for VA Healthcare into Vista where it is then transmitted to the national Health Eligibility Center (HEC) for eligibility determination. Assuring all requests are processed in a timely manner and that they are reviewed and appropriate documentation completed before sending to HAS or Fiscal Service. The Lead Medical Support Assistant must assure that the requests entered by the MSA staff are reviewed by the Lead Medical Support Assistant or Supervisory Medical Support Assistant and if the requests are entered by the Lead Medical Support Assistant, they are reviewed by the Supervisory Medical Support Assistant or Supervisory Medical Administration Specialist/designated management staff.