Account Resolution Specialist

$22 per hour

CRG - Triad

Account Resolution Specialis t

Job Summary

We are hiring an Account Resolution Specialist to join a Risk Operations team. This position works directly with customers to resolve past-due accounts, negotiate payment arrangements, and provide solutions to account issues.

Location: Piedmont Triad Parkway, Greensboro NC

Pay Rate: $22/hr

Responsibilities

Contact customers regarding past-due accounts
Negotiate payment arrangements and collect payments
Resolve customer account issues
Handle difficult conversations professionally
Manage customer accounts and follow up on outstanding balances
Work with individual owner-operators, large fleets, and construction businesses
Navigate multiple systems and manage customer interactions
Support the team as the customer portfolio continues to grow

Qualifications

Strong communication and phone skills
Comfortable negotiating with customers
Ability to handle difficult conversations
Strong organization and time management skills
Comfortable working with multiple computer systems
Customer service, collections, or account resolution experience preferred
Bilingual skills are a plus
Recent graduates with relevant customer-facing or phone experience are encouraged to apply

Systems

Experience with InfoLease, Artiva, Power BI, or Salesforce is a plus, but training will be provided.

Schedule & Location

Location: Onsite
Type: Consultant/Contract
Potential opportunity to transition to a full-time position

Why Join?

Gain experience in account resolution and financial services
Work with a variety of customers and businesses

Category Code: JN001, JN003

#LI-AD1

#LI-Onsite

SeniorityLevel: Associate

Apply

Vacancy posted 5 days ago

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