Analyst II - Crisis Management

General information Ref # 22515 Remote? No Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too? The Opportunity This role is on a hybrid schedule in our Charlotte, NC office. This role is in office a few days weekly with some remote work. Within Ally’s Crisis Management & Business Continuity (CMBC) function, the Incident & Technology Management (I&TM) Analyst II assists the Crisis Management (CM) team in developing, documenting, and executing incident/crisis response processes. The Analyst II supports CM tools used for risk and asset monitoring, emergency notification, and planning/response management. This role will actively participate in cross-functional incident response to mitigate business disruption. The role will report to the Manager of the I&TM team. The ideal candidate is detail-oriented and innovative, and has experience balancing daily responsibilities, risk monitoring, and incident response. The candidate is comfortable with context switching in a fast-paced and potentially ambiguous response environment. They are skilled in situation reporting, tool management, and building collaborative relationships with internal and external stakeholders. At this time, Ally will not sponsor a new application for employment authorization for this position. The Work Itself Support CM’s Incident & Technology Management function (and broader CMBC organization) in executing its responsibilities. Maintain and execute monitoring, escalation, and response tracking processes, including logging incidents, documenting actions, and preparing management summaries and related materials. Coordinate cross-functionally to support the timely identification and escalation of risks and potential crises that may impact Ally, including technology, cyber, facilities, weather, personal safety, and domestic or international events. Support the use and administration of tools and technology related to monitoring, notification, incident tracking, and response coordination, including assisting stakeholders with tools as needed. Assist in the development and maintenance of CM-related metrics and trend analysis by compiling data, updating records, and supporting recurring reporting activities. Utilize Ally’s emergency notification system to support the timely dissemination of incident-related communications, and to collaborate with internal and external partners on system enhancements, testing, and related process improvements. Maintain and enhance CM documentation by identifying process gaps, workflow issues, and areas for improvement, while supporting efforts to streamline documentation, tracking, reporting, and other operational processes in alignment with relevant enterprise frameworks. Prepare presentations, briefing materials, status updates, and summary documentation for leadership briefings, committees, and other stakeholder forums. Support response management operations, which may occur outside of regular working hours and during the weekend. Maintain and enhance processes for reporting and document retention to satisfy audit or other policy requirements. The Skills You Bring Minimum Qualifications: 1+ years of experience High school Diploma or GED equivalent Preferred Qualifications: Incident response or crisis management experience (private or public sector) preferred. Sharp analytical skills and the ability to aggregate information to support conclusions. Strong written and verbal communication skills. Ability to interact with colleagues in a professional manner. Ability to work collaboratively and build trusted partnerships with internal and external stakeholders. Self-motivated and able to effectively manage competing demands and priorities. Capacity to effectively utilize incident/risk management platforms, monitoring and tracking tools, and/or emergency notification systems. Proficiency with Microsoft Teams, Word, SharePoint, PowerPoint, Excel, and Power BI. Experience in or understanding of operational risk management, crisis management, business continuity, emergency management, physical security, or enterprise resilience. 1+ years of experience in financial services, risk management, or related field. #LI-Hybrid How We’ll Have Your Back Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting. Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs. Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts. Work-Life Integration: other benefits including LifeMatters Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs. Who We Are Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at View email address on click.appcast.io. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation. Base Pay Range Emerging: 55000 Experienced: 75000 Expert: 95000 Incentive Compensation: This position is eligible to participate in our annual incentive plan #J-18808-Ljbffr Ally