Head of Marketing
Crisp Recruit
Are you a performance-driven marketing leader who has personally managed seven-figure consumer paid-media budgets and can defend the acquisition economics behind your decisions-from media spend and cost per lead through qualified calls, signed cases, and revenue impact?
Can you diagnose and correct performance declines across Google Local Services Ads, high-cost paid search, TV/streaming, and out-of-home media while leading the operating discipline of a growing marketing department? Final question: When faced with a challenge, do you get excited or run away? ** IMPORTANT: TO APPLY ** If you have any questions, please email View email address on click.appcast.io only.- Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.
Head of Marketing
- Location: McAllen, TX, USA (On-Site Leadership Role)
- Reports To: Chief Marketing Officer
- Compensation: $210K-$240K base + 20-30% performance bonus
- Relocation Support: Available
- Role Type: Full-Time | Senior Leadership
- Paid-Media Strategy and Investment
- Own strategy, allocation, and results for a seven-figure consumer paid-media budget.
- Optimize online and offline investment based on marginal return, capacity, market conditions, case quality, and growth goals.
- Defend decisions to scale, reduce, pause, or reallocate spend and recommend material budget shifts using evidence.
- Account for channel incrementality and attribution limitations when making investment decisions.
- Channel Performance and Media Effectiveness
- Oversee Google LSA and Google Ads in a PI market where clicks may cost $150-$1,000+.
- Evaluate TV/streaming through rates, reach/frequency, dayparts, market mix, air-log validation, and call impact; evaluate OOH through location, audience, response, intake, and signed-case evidence.
- Hold agencies, vendors, and internal specialists accountable for strategy, execution, reporting, and results.
- Diagnose declines and lead corrective action across targeting, placement, bidding, creative, landing experience, intake response, and budget allocation.
- Acquisition Economics, Attribution, and Intake Alignment
- Own channel-level and blended CPA, with transparent assumptions connecting spend and activity to calls, leads, consultations, signed cases, and revenue.
- Partner with intake leadership to improve speed to answer, contact rate, qualification, conversion, and feedback loops.
- Reconcile platform, call-tracking, CRM, intake, and finance data to identify leakage and turn performance data into executive recommendations.
- Marketing Operations and Execution Discipline
- Turn firm strategy into a 12-month plan with quarterly, monthly, and weekly priorities.
- Run the weekly marketing meeting, KPI scorecard, campaign calendar, and accountability cadence; establish workflows, decision rights, service levels, and escalation paths.
- Define KPIs across Performance, Traditional, Social, Content, Creative, and Operations, tied to spend, acquisition, signed cases, and revenue.
- Document scalable processes, achieve a 95%+ on-time campaign-launch rate, and reduce executive tactical involvement through clear ownership.
- Team, Vendor, and Performance Leadership
- Lead channel owners and cross-functional contributors, identifying whether performance gaps stem from strategy, execution, measurement, talent, vendors, or intake.
- Recruit, develop, and upgrade talent as needed, including helping select a future Marketing Operations Manager.
- Set expectations, inspect results, address underperformance, and build a culture of evidence-based commercial accountability.
- A defensible media-allocation strategy and reliable channel-level and blended CPA reporting tied to signed cases.
- Underperforming spend identified, corrected, or reallocated across Google LSA, Google Ads, TV/streaming, and OOH.
- Closed-loop reporting across Marketing, Intake, CRM/call tracking, and Finance, supported by scorecards and documented workflows.
- A 95%+ on-time campaign-launch rate and at least 50% less Founder/CMO involvement in daily media monitoring and execution.
- Measurable gains in qualified calls, signed-case efficiency, and marketing throughput.
- 8+ years of progressive B2C marketing leadership in a performance-driven environment.
- Direct decision-making and results accountability for $1M+ in annual consumer paid media-not simply reviewing agency reports.
- Demonstrated ownership of media strategy, allocation, optimization, and acquisition outcomes, including the ability to defend a real CPA previously owned, its calculation, sources, attribution approach, and resulting actions.
- Integrated online/offline campaign experience, including paid search plus at least two of the following: Google LSA, TV, streaming, radio, billboards, or other OOH.
- Experience working with intake, a call/contact center, or another high-velocity lead-conversion operation.
- Strong financial and analytical fluency across spend, CPC, CPL, qualified-lead rate, conversion rate, CAC/CPA, signed cases, and revenue.
- Experience leading multi-channel teams and holding agencies, vendors, and specialists accountable while building scalable dashboards and operating rhythms.
- Willingness and ability to work on-site in McAllen, Texas; relocation support is available.
- Direct strategy and results accountability for $2M+ in annual consumer paid media.
- Experience in personal injury, legal services, healthcare, home services, insurance, or another competitive, high-value B2C acquisition environment.
- Experience managing paid search with $150-$1,000+ CPCs and connecting offline media exposure to calls and signed customers.
- Experience in a $50M+ high-growth organization and leading teams of 8+ contributors.
- Base: $210,000-$240,000
- Performance Bonus: 20%-30%, tied to media efficiency, acquisition outcomes, operating performance, and growth metrics
- Additional: Relocation support, direct executive influence, and a path to expanded leadership as the firm scales
Vacancy posted more than 2 months ago
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