Sales - Customer Experience Representative

Who we are: At Sierra Forest Products, we are more than a leading North American distributor of specialty wood products—we're a team committed to professionalism, care, and creating spaces that enhance lives and the health of the planet. Founded on the principles of integrity and belonging, we have built an organization where your contributions truly matter. Position Customer Experience Representative Location Salt Lake City Compensation $55,000 - $65,000 Employment Type Full‑time, Onsite Job Overview As a Customer Experience Representative, you will expand your skill set and enhance overall customer satisfaction. You will support sales, promote customer satisfaction, and develop accounts that do not require direct visits from a Sales Representative. You will be independently knowledgeable about a broad range of our products and capable of selling their benefits to customers. Responsibilities Deliver exceptional and quality customer service to existing customers and clients. Handle inbound sales inquiries and customer inquiries. Process and enter sales orders. Resolve order‑related issues (delays, credits, and returns). Collaborate with cross‑functional teams (logistics, warehouse, and purchasing) to ensure overall operational success. Actively sell and grow an existing account base. Become a brand ambassador with comprehensive knowledge of our products and specifications. Provide overall sales support to the outside sales team. Build and maintain relationships with vendors, suppliers, and other stakeholders to ensure seamless coordination and collaboration in support of fleet operations. Identify opportunities for process improvements and implement initiatives to enhance the overall effectiveness and efficiency of fleet operations. Qualifications Driven, positive, and energetic individual. Ability to resolve problems and conflicts as they occur. Proven experience in sales and/or the building products industry. Passion for relationship building. Ability to work in a fast‑paced, team‑driven environment. Hardworking and entrepreneurial. Benefits People First Culture: Support for career advancement, continuous learning, and a collaborative environment. Competitive Rewards: Competitive pay, comprehensive family benefits, tuition reimbursement, and family‑support programs. Growth & Innovation: A company that champions innovation and sustainability, where your ideas drive progress. Purpose‑Driven Work: Every role has a real impact on customers and local communities. #J-18808-Ljbffr Sierra Forest Products