Senior ServiceNow Developer

Software Engineer

The Software Engineer will deliver highly complex solutions with significant system linkages, dependencies, associated risk. Lead and perform development efforts such as analysis, design, coding/creating, and testing. This teammate brings expertise in ServiceNow products, services, development, bugs, fix defects, perform code reviews to ensure that the quality bar is being met regarding coding standards, integration, extensibility, and security. Specialty in ServiceNow's ITSM and Mobile products. In this role you will build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.). Work with the product owners to understand detailed requirements. Help design and implement new products and features while also enhancing the existing product suite used by multiple business lines. Day-to-day will involve review, development, testing, defect remediation and implementation of application specific development requests. You will partner with platform architecture, product owners, and business partners for technical designs and technical implementation to ensure use cases are met in the most effective manner for the underlying ServiceNow platform. Provide request review and feedback to product owners including estimated work effort, dependencies and sustainability during prioritization meetings aligning to Truist's mission and goals. For this opportunity: Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.) This position is office-centric 5 days a week in one of the following locations (Atlanta GA, Charlotte NC, Raleigh NC or Wilson NC) Certification Required - ServiceNow's Certified System Administrator (CSA)

Essential Duties and Responsibilities Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Independently designs, develops, tests, and maintains complex software components and services addressing business and user requirements.
• Implements advanced features and enhancements using established coding standards, architectural patterns, and development best practices.
• Leads code reviews and provides constructive feedback to ensure code quality, maintainability, and performance.
• Collaborates with cross-functional technical teams to plan and execute technical initiatives, ensuring timely delivery of solutions.
• Troubleshoots, debugs, and resolves complex software defects and production issues, applying root-cause analysis and corrective actions.
• Participates actively in the full software development lifecycle, including requirements analysis, design discussions, development, testing, deployment, and support.
• Applies secure coding practices, testing strategies, and documentation standards to ensure software quality and compliance with organizational guidelines.
• Mentors and supports junior engineers to foster technical growth and adherence to best practices.
• Utilizes and contributes to existing frameworks, tools, and technologies to enhance application development across relevant technology domains.

Qualifications Required Qualifications The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree in computer science, Software Engineering, or related field with 5 years of relevant experience or equivalent education and training.
• In-depth knowledge of information systems and ability to identify, apply, and implement IT best practices.

Preferred Qualifications

• Master's degree and ten+ years of experience or an equivalent combination of education and work experience
• Knowledge of ServiceNow supporting specific applications, technology platforms, programming languages, systems, or business segments
• Banking or financial services experience. Knowledge of one or more of the following: Solid foundation in data structures, algorithms, and software design with strong analytical and debugging skills
• Professional experience building high-quality apps or services from the ground up and scaling at an enterprise level
• Experience with Open Source tools and frameworks
• Experience with cloud technologies, such as AWS, Azure, or GCP
• Strong understanding of SOA and/or Open API methodologies and service architectures
• Experience using web servers, application containers, caching technologies
• Solid knowledge of relational database design and development (SQL, stored procedures, data modeling)
• Experience with messaging systems (i.e., MQ and JMS)
• Experience with build tools, such as Git, Maven, and Jenkins. Proven ability to write comprehensive unit and integration tests

Other Job Requirements / Working Conditions

• Sitting Constantly (More than 50% of the time)
• Standing Frequently (25% - 50% of the time)
• Walking Frequently (25% - 50% of the time)
• Visual / Audio / Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
• Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
• Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
• Travel Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site . Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.