SENIOR CLERK

Requisition No: 883448


Agency: Department of Health

Working Title: SENIOR CLERK - 64045271

Pay Plan: Career Service

Position Number: 64045271


Salary: $34,760.18


Posting Closing Date: 09/18/2026


Total Compensation Estimator Tool

Job posting category (Open Competitive)

Your Specific Responsibilities:

The Sr. Clerk position provides administrative and technical support to the Dental Department. This entry level-administrative position is responsible for dealing directly with the public by providing program information, answering client questions, verifying insurance coverage, and entering data into several computer databases. The incumbent must be detail-oriented and able to multitask.

Your Specific Responsibilities


Completes client check in and check out processess.


Resolves routine billing errors and omissions with clinic staff.


Verifies client insurance eligibility information in Change Healthcare System.


Answers routine billing questions from staff and clients.


Scans and attaches documents to client medical records.


Process requests for copies of medical/dental records in accordance with State law and HIPAA. Uses various office equipment including telephones, fax, copy machines and scanners. Orders supplies for dental office area when needed. Uses various office equipment including telephones, fax, copy machines and scanners.

Performs front desk clerical duties which will include a combination of client registration, answering telephones, data entry and scheduling appointments.

Registers clients, completes necessary forms, ensuring accurate and up-to-date data for demographic, insurance and financial information is entered and scanned into HMS/Eaglesoft.

Schedules, cancels and reschedule appointments. Interviewing clients by phone or in person to determine types of services needed and makes appropriate appointments.

Required Knowledge, Skills, and Abilities:

Ability to prepare and maintain charts and reports

Skilled in Computer software application (Outlook, Excel, Word, etc)

Knowledge of general office procedures and practices.

Qualifications:

Minimum -


Must be willing to accept this salary if offered the position

Must have at least 1 year of answering telephone calls in an office setting

Must have at least 1 year of experience working in a customer service enviornment that provides face to face interaction

Must be willing to physically come in the office to perform the duties & responsibilities of the positions

Must have experience scheduling appointments


Preferred -


HMS experience preferred

Change Health experience preferred

Billingual Spanish speaking preferred

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

301 Dr Carter Blvd., Bunnell, FL 32110

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.


This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.


Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:


If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.


The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.


Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.


The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.


Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.


The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.


Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.


Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.


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