Sr Customer Service Representative

Americold - 2640 Murray Street - Responsibilities: Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.; Serve as the primary liaison between customers, warehouse, and office for account administration and invoicing.; Schedule loads and maintain updated reports to ensure all loads are empty and closed.; Resolve issues related to refused product, over short, and damaged orders, and coordinate recalls and national holds across multiple sites.; Oversee clerical duties such as maintaining files, answering phones, greeting visitors, and operating office equipment.