General Manager

Job TitleOperational ManagerJob DescriptionBased in Pasadena, California, Dine Brands Global, Inc. supports and operates restaurants under the Applebee's Neighborhood Grill + Bar®, IHOP®, and Fuzzy's Taco Shop® brands. As of December 28, 2025, these three brands consisted of over 3,500 restaurants across 20 international markets. Dine Brands is one of the largest full-service restaurant companies in the world and in 2022 expanded into the Fast Casual segment.ResponsibilitiesOperational Management: Manage the daily operations of the restaurant, including front and back of house, to ensure smooth and efficient service. Follow up on all required paperwork, including forms, reports, and schedules in an organized and timely manner.Guest Experience: Provide exceptional customer service, address guest concerns, and ensure guest satisfaction.Team Management: Recruit, hire, train, and supervise associates, fostering a positive and supportive work environment.Financial Performance: Monitor and manage budgets, maintain inventory levels, and ensure compliance with financial procedures. Achieve sales and profit target while managing control cost.Compliance: Ensure adherence to company policies, food safety standards, and government regulations. Knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for any violations of company policies, rules, and procedures.Quality Control: Maintain high standards for food preparation and presentation, ensuring consistency and quality.Safety and Security: Maintain effective safety and security programs, addressing any unsafe practices or conditions.Performance Management: Assess and evaluate associate performance, provide feedback and coaching, and develop action plans for improvement. Participate in Manager in Training (MIT) program for franchisee trainees.Communication: Communicate effectively with managers, associates, and guests.Goal Setting: Develop and implement strategies to achieve sales and profit objectives.Skills & Requirements2-3+ years of previous management experience in casual dining preferred5+ years of full-service restaurant management experience preferredExperience teaching and training staffServsafe or food safety certification preferred.Ensure product preparation and presentation meet company standards.Effectively schedule associates to meet sales demandsPromote quality recruitment and referralsDevelop an environment of constant development for managers.Assess the effectiveness of associatesStrong leadership and communication skillsAbility to deal with confidential information and/or issues using discretion and good judgmentAbility to develop self on all store related technologyFlexible availability, including nights, weekends, and holidays.A passion for food service and providing guests' exceptional service.May require up to 10% travel.Ability to occasionally lift and carry objects weighing up to 50 pounds, counter height to shoulder height, across the restaurant.CompensationSalary Range: $57,000-$70,000/per yearQuarterly Bonus Plan (based on performance)Benefits401K PlanHealth, Dental and Vision OptionsPaid Time OffTuition ReimbursementCareer AdvancementEqual Employment Opportunity StatementDine Brands Global strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other status protected by federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act and/or other applicable laws and regulations in other jurisdictions.For information on how we collect and use your personal information, please visit our Applicant & Employee Privacy Notice.