Patient Access Representative Lead
$25.5 - $36.49 per hourMass General Brigham Incorporated
- # Patient Access Representative LeadApply: Remote: Salem-MA: Full time: Posted Today: RQ4081499Site: North Shore Medical Center, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.**Job Summary**Summary Responsible for ensuring that all necessary information is accurately collected and recorded. Will work to provide a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes. Leads support staff by functioning as a go-to for day-to-day questions, assists with staff scheduling and providing daily assignments, trains staff, and provides input for performance evaluation. Does this position require Patient Care? No Essential Functions -Leads staff by providing daily assignments, resolving daily questions/challenges, and supporting staff development. -Trains and mentors patient access staff and provides input to managers regarding staff performance. -Greet patients and provide them with exceptional customer service and support. -Schedule appointments, pre-register patients, and process patient information accurately and efficiently. -Respond to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage. -Ensure that all patient information is kept confidential and secure, in accordance with HIPAA regulations. -Stay up to date on healthcare regulations and policies and apply them in daily operations.**Qualifications**EducationHigh School Diploma or Equivalent required or Associate's Degree Related Field of Study preferredCan this role accept experience in lieu of a degree?NoLicenses and CredentialsExperienceRegistration, Admissions, Billing or related experience 3-5 years requiredKnowledge, Skills and Abilities- Knowledge of patient access procedures, healthcare regulations, and insurance coverage.- Excellent customer service skills, including active listening, empathy, and effective communication.- Ability to prioritize tasks, work independently, and manage multiple projects simultaneously.- Proficiency in Microsoft Office and electronic medical record systems.**Additional Job Details (if applicable)****Physical Requirements**- Standing Occasionally (3-33%)- Walking Occasionally (3-33%)- Sitting Constantly (67-100%)- Lifting Occasionally (3-33%) 20lbs - 35lbs- Carrying Occasionally (3-33%) 20lbs - 35lbs- Pushing Rarely (Less than 2%)- Pulling Rarely (Less than 2%)- Climbing Rarely (Less than 2%)- Balancing Occasionally (3-33%)- Stooping Occasionally (3-33%)- Kneeling Rarely (Less than 2%)- Crouching Rarely (Less than 2%)- Crawling Rarely (Less than 2%)- Reaching Occasionally (3-33%)- Gross Manipulation (Handling) Constantly (67-100%)- Fine Manipulation (Fingering) Frequently (34-66%)- Feeling Constantly (67-100%)- Foot Use Rarely (Less than 2%)- Vision - Far Constantly (67-100%)- Vision - Near Constantly (67-100%)- Talking Constantly (67-100%)- Hearing Constantly (67-100%)**Remote Type**Remote**Work Location**81 Highland Avenue**Scheduled Weekly Hours**40**Employee Type**Regular**Work Shift**Day (United States of America)**Pay Range**$25.50 - $36.49/Hourly
- J-18808-Ljbffr Mass General Brigham Incorporated
Vacancy posted 4 days ago
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