Supervisor Ramp - BWI

Job Description For external applicants only: Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Maryland. Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, or in person and not selected for the Supervisor Ramp position at BWI within the last 12 months. Job Summary Want to lead a team that keeps planes moving safely and on time? Ramp Supervisors at Southwest Airlines manage Ramp Agents and make sure aircraft arrive and depart on schedule. They guide the team, check that safety rules are followed, and keep equipment ready for use. Supervisors also handle scheduling, training, and daily reports, working with other Airport Operations Teams to solve problems and share updates. This role is great for someone who enjoys leading people and helping Southwest deliver safe, efficient, and on‑time service every day. Additional Details The Supervisor Ramp works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. Pay & Benefits Pay of $36.00 to $37.50 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company. Benefits you’ll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan, which includes a dollar for dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings. 3% Short Term Incentive (STI) bonus to be paid on the base salary in alignment with company performance. Potential for annual profit‑sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit. Competitive health insurance for you and your eligible dependents. Southwest offers health plan coverage options that start from the very first day of employment. You’ll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. Explore more benefits you’ll love: Responsibilities Actively coordinate with all Departments to maintain the station’s on‑time performance, employee morale, and customer satisfaction. Monitor and guide ground support performance to ensure requirements are met. Ensure all equipment, including GSE, is maintained and available for operation. Oversee day‑to‑day airport operations to create a safe, secure, and legally compliant service‑conscious environment. Meet or exceed performance goals through effective decision making, monitor and assign gate control for flights, and assign and track Agents for training compliance. Maintain a safe working environment and institute programs to help reduce accidents and injuries. Coordinate actively with all Departments to maintain the station’s on‑time performance and report status updates to leaders and employees consistently. Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results. Review and ensure accurate delay coding. Work with staff planning to build bids that are in line with our Department’s hourly goals. Perform administrative duties daily: building of shift bids, closing bids, daily work assignments, daily payroll, attendance reports, monitoring staffing in all areas, and verifying proper overtime usage. Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes. May perform other job duties as directed by Employee’s Leaders. Knowledge, Skills, and Abilities Knowledge of business and management principles, strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of applicable Collective Bargaining Agreements and their applications. Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including relative costs and benefits. Knowledge of customer and personal services, customer needs assessment, meeting quality standards, and evaluating customer satisfaction. Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations. Knowledge of administrative and clerical procedures and systems (word processing, managing files and records, designing forms, office procedures). Skilled in logic and reasoning to evaluate alternative solutions. Skilled in understanding implications of new information for current and future decision‑making. Ability to listen, understand, and communicate ideas in writing and speaking. Ability to recognize and address performance and safety concerns promptly. Qualifications Fully functioning, broad knowledge of airline operations. Must be able to obtain a SIDA badge and meet all local airport requirements. Must possess a current valid driver’s license issued in the United States. Must obtain GSC qualification and comply with DOT drug and alcohol testing program. May be required to obtain Customs’ Seal for international flights. Physical Abilities: lift and move items of 70 pounds and regularly lift 40–50 pounds on raised surfaces; climb, bend, kneel, crawl, stoop; operate in outdoor and inclement weather; perform at desk; use a computer and other office productivity tools with sufficient speed and accuracy. Must maintain a well‑groomed appearance per Company standards. Must be a U.S. citizen or have authorization to work in the U.S. Must be at least 18 years of age. Must comply with attendance standards. Equal Opportunity Employer Southwest Airlines is an Equal Opportunity Employer. Job Posting End Date 06/25/2026 #J-18808-Ljbffr