Airline Operations Control Center Duty Manager

Airline Operations Control Center Duty Manager

Sun Country Airlines is seeking a SOC Duty Manager to be responsible for managing the System Operations Center to ensure operations are conducted in a safe, coordinated, and cohesive fashion, while maintaining full compliance with applicable government regulations, labor contracts, and company policies & procedures.

Essential Roles and Responsibilities:

• Proactively and effectively manage the daily flight operations within the System Operations Control Center to ensure the daily operations are conducted in the most efficient manner, while ensuring safety and compliance requirements and customer satisfaction.
• Maximize utilization of our fleet and synergistic lines of business by coordinating with Crew Services, Dispatch, Maintenance Control, Maintenance Planning, Charters, and other stakeholders on cancellations, consolidations, special stops, delays, ferry flights, and other matters of day-to-day operations.
• Provide the tactical operational oversight necessary to achieve company determined safety, on time performance, and customer satisfaction goals.
• Monitor the short-term schedule to verify that the aircraft are routed in an efficient and effective manner based on route requirements and technical operation's needs.
• Develop and implement disruption recovery plans during abnormal operations and delay situations, which are focused on safety, customer needs, and customer satisfaction.
• Process daily operation reports.
• Ensure compliance with all delay checklists.
• Communicate and coordinate operational irregularities to appropriate departments.
• Facilitate daily and irregular operation calls when appropriate.
• Seek availability of carriers to provide sub-service when necessary; updates and maintains sub-service database.
• Assist sales with flight times, performance, aircraft/crew routings, flight numbering, and customer contact and flight coordination.
• Primary liaison to charter operators and government agencies regarding aircraft delays.
• Demonstrate solid leadership skills in a fast-paced environment by remaining focused, calm, and even-tempered.
• Any other duties assigned by management.

Required Qualifications:

• 3-5 years of airline operations experience
• Previous SOC experience (Duty Manager, Dispatcher, Crew Schedule Supervisor)
• Excellent communication skills, both verbal and written
• Ability to work effectively with minimal supervision in stressful situations
• Superior multi-tasking skills
• Proficiency in Microsoft Office
• Ability to work effectively in a team environment

Preferred Qualifications:

• Bachelor's degree in related field

Compensation:

Pay range: $72,000 - $78,000 USD annually. This is the base compensation hiring range for this role.

Classification:

Full-Time, Exempt

Work Location:

Minneapolis, MN (onsite)

Supervisory Responsibility:

None

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or fingers, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other Duties:

The above statements are intended to provide a summary of key responsibilities and the anticipated work environment of an accountant. They are not intended to be an all-inclusive listing of job duties. Position expectations may change as the needs, or the requirements of the organization evolve.

AAP/EEO Statement:

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Sun Country Airlines respects and values every employee's contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.