Night Auditor - Hotel Adeline

What You Will Have An Opportunity To Do We are looking for highly motivated individuals to join the Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in and registering guests, the Front Desk Agent serves as a source of knowledge for all aspects of the hotel, its amenities, and the local area. This role serves the key overnight hours, typically from 11 pm to 7 am. Your Role Help guests discover their “Wanderlust” experience Provide exceptional customer service by being engaging and taking sincere interest Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established Help to resolve problems and “WOW” guests through recovery when things aren’t quite right Promote and sell special hotel programs Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information Be knowledgeable of all emergency procedures and policies Maintain house bank Generate, print, and distribute daily and weekly reports Ensure the Night Audit procedures are followed with great attention to detail Communicate all pertinent information to manager on duty Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds Assist other departments as needed What are we looking for? Must have the ability to work the overnight hours High attention to detail High school diploma or equivalent Strong desire to make an impact on others Outgoing and engaging personality Computer skills Excellent verbal and written communication skills Ability to work in a fast‑paced setting Ability to stand for the duration of the shift Must be available to work various shifts, including weekends and holidays Compensation Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location. This may differ in other locations due to cost of labor considerations. Pyramid Global Hospitality is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Pyramid Global Hospitality