Call Center Associate

Job Description

Job Description

A family-owned business, established in the Washington, DC Metro area in the 1930's, seeks a Counter Service Associate to join their growing team in Sterling, VA.  Our client is one of the nation's leading sellers of appliance parts.

Location: Edgewater, MD

Pay: $19.00 / Hour

Schedule: Monday - Friday, 8:30 AM - 5:30 PM

Job Responsibilities: 

• Answer calls (target 15-20 per hour)
• Place orders and be proficient with our different operating systems. I.e., our website and INFOR/CSD
• Support for our live chat feature
• Be able to professionally send/respond to email requests
• Provide customers with written quotes and other supporting sales material.
• Run and complete credit card transactions.
• Have proficiency with Excel and Word

Job Requirements: 

• Previous experience in a sales/customer service position preferred
• Have strong typing and computer skills
• Must have a minimum of 1 year of call center experience
• Possess a friendly, polite, and empathetic phone demeanor
• Have the ability to multi–task (I.e., support chat requests generated via our website)
• Be available to work one weekend a year to help with our annual inventory
• Must live with in 15 miles of Edgewater, MD

Once converted to our client's payroll, you will be eligible for:

• Health and Dental Insurance
• 401K
• Life Insurance
• Long-Term Disability
• Section 125 Cafeteria Plan - Pay Flex
• Holiday Pay
• Leave Pay
• Educational benefits for approved classes and an employee discount on purchases.

Our mission:
Consistently provide client experiences focused on what they value most.

At PrideStaff, it’s all about you. Whether you’re an entry-level worker or a senior executive, an HR Manager or a front line supervisor, our goal is to understand what matters to you – your goals, your priorities, your success. Our locally-owned offices seek to understand your needs and track results, measure feedback, and keep it personal. Everything we do is designed to serve you better, and our ten years of being recognized as among the top 1% in the industry tell us we are doing something right!

Company Description

Our mission:\r\nConsistently provide client experiences focused on what they value most.\r\n\r\nAt PrideStaff, it’s all about you. Whether you’re an entry-level worker or a senior executive, an HR Manager or a front line supervisor, our goal is to understand what matters to you – your goals, your priorities, your success. Our locally-owned offices seek to understand your needs and track results, measure feedback, and keep it personal. Everything we do is designed to serve you better, and our ten years of being recognized as among the top 1% in the industry tell us we are doing something right!