Shift Lead

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Summary of Job Purpose and Function The primary purpose and function of the Shift Lead is to perform the duties of a CSC and/or veterinary assistant/technician, as well as provide continuity and operational support across all shifts, ensuring that the hospital always has leadership onsite to support associates and clients. The Shift Lead will help coordinate and guide the paraprofessional staff and support hospital leadership in maximizing the productivity and profitability of the hospital. This position will work with the Practice Manager and/or Chief of Staff (COS) to help ensure effective communication with clients, associates, Field Leadership, Central Team Support, and PetSmart. Responsibilities Paraprofessional Responsibilities (approximately 80% of time) Live and exemplify the Five Principles of Mars, Inc. within self and team. Perform the duties of a CSC and/or veterinary assistant/technician, which may include the following: Actively recruit new clients by promoting hospital services. Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, educating them about their pet's health, performing or preparing procedures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, and monitoring hospitalized or surgical pets as allowed in the state practice acts. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services. Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician’s productivity, and communicate with the other associates to maintain the flow of patients. Obtain relevant information and history from clients and maintain proper and complete medical charts. Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs. Assist with surgery as applicable. Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties. Conduct administrative functions as necessary. Leadership Responsibilities (approximately 20% of time) Assist Practice Manager in developing an efficient, productive hospital team that provides the highest quality care to the most pets and clients. Support Practice Manager in hospital labor management including schedule adjustments on a shift-by-shift basis. May assist Practice Manager in the selection, training, and day-to-day supervision of paraprofessional team. Provide professional, efficient and exceptional client service (lead by example), ensuring all associates do the same, including client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues. Assist Practice Manager in creating an environment where a team can deliver quality veterinary care. Foster an environment that engages associates, where they can do their best and feel good about being a member of the team. Provide effective communication between associates, clients, hospital leadership and Central Team Support. Ensure all hospital associates adhere to Banfield dress and grooming guidelines. Ensure all hospitalized pets are prepped and all equipment is ready for surgery. Ensure cases are assigned to VAs and that they are clear on their work responsibilities for the day. Prepare whole team on cases scheduled for the day, assist with transfers of cases from day before or external referrals to provide continuity of care, triage the treatment board. Assist Practice Manager in identifying potential “bottlenecks” and formulating solutions to remove barriers in medical operations that would impede the doctors in providing world class preventive care and client service. Confer with field leadership and assist with client resolution decisions, invoice adjustments and client experience exceptions. Train and mentor new paraprofessional associates. Quality check medical records, go home medications, regulatory documentation, hospital cleanliness, and timeliness of doctors seeing exam room patients. Address broken equipment issues and assist in inventory management. Qualifications and Experience Hiring Qualifications (Competencies) Leadership: Priority Setting, Approachability, Directing Others, Conflict Management, Customer Focus, Functional, Peer Relationships, Communication Skills, Functional/Technical Skills, Action Oriented, Motivating Others. Capabilities and Experience (CAN DO) Ability to multi-task—manage multiple tasks at one time; quickly and accurately shift attention among multiple tasks under distracting conditions. Organizational ability—demonstrates a systematic approach in carrying out assignments. Problem solving skills—identifies, analyzes, and solves problems; translates problems into practical solutions. Intellectual ability—accurately and consistently follows instructions delivered in an oral, written or diagram format. Mathematical ability—add, subtract, multiply, divide, compute rate, ratio and percent; convert units of measurement. Computer skills—comfortably and confidently uses a computer and specialized software. Attitudes (Will Do) Initiative—shows willingness and aptitude to use own discretion to find solutions to problems. Integrity—firmly adheres to the values and ethics of Banfield Pet Hospitals. Cooperativeness—willing to work with others, collaborate and compromise. Flexibility—open to changing situations and willing to perform all tasks assigned. Independence—able and willing to perform tasks and duties without supervision. Tolerance for Stress / Resiliency—maintains a positive “can do” outlook, rebounds quickly from frustrations. Experience, Education or Training Associate’s degree or veterinary technician certification/licensure preferred, or equivalent combination of education, training and experience. Minimum of two years experience in healthcare, veterinary profession, or service-type industry; six months experience at Banfield preferred. Prior supervisory experience preferred. Medical background with medical terminology training preferred. Special Working Conditions Ability to be confident around pets (dogs, cats, birds, reptiles, etc.). Work may often require more than 40 hours per week, including weekends and evenings. Moderately high noise level in work environment. Requires ambulatory skills sufficient to perform duties while at hospital and to visit various locations. Must stand, walk, stoop, kneel, crouch, climb and manipulate up to 50 pounds. Exposure to animals that may bite or scratch; occasional exposure to anesthesia, radiation, biological hazards and medication/controlled substances. Compensation and Benefits Pay range: $20.35 — $26.00 Hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on experience, skill level, and education, and may vary depending on location or applicable minimum wage laws. Benefits include comprehensive medical, dental and vision insurance; generous retirement plans (401(k) and Roth); student debt relief for full‑time DVMs; paid time off and holidays; mental health resources; life insurance (company‑paid) and supplemental; short‑ and long‑term disability; flexible spending accounts; health savings account; paid parental leave; continuing education allowance; child and elder care, fertility and family building support; digital exercise therapy; voluntary protection benefits; legal plan; identity protection; commuter benefits; free optimum wellness plans for pets; and exclusive discounts on products and services. About Us Banfield is a community of caring people with a diversity of thought, background and approach. Together, we’re bonded by a commitment to our purpose: A BETTER WORLD FOR PETS. Our pledge is to create an inclusive environment where associates can be themselves, so that we can find value in our differences. We know that’s best achieved by upholding the health and well-being of our associates. #J-18808-Ljbffr