Information Technology Field Technician

Job Description

Title: IT Field Technician II

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Location: Queens, NY, 11106

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Duration: 3 Months (Contract to Hire)

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Must be a USC or Green Card

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Position Summary

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The Chick-fil-A Field Technician provides on-site technical support for restaurant operations, ensuring reliable performance of A Field Technician provides on-site technical support for restaurant operations, ensuring reliable performance of point-of-sale (POS) systems, hardware, networking components, and related technology. This role requires strong customer service skills, the ability to perform under pressure, and a commitment to delivering high sale (POS) systems, hardware, networking components, and related technology. This role requires strong customer service skills, the ability to perform under pressure, and a commitment to delivering high quality technical solutions in a quality, technical solutions in a fast-paced restaurant environment.

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Key Responsibilities

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Provide exceptional customer service while supporting restaurant operators and staff.

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Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related equipment.

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Resolve technical issues efficiently and clearly communicate solutions to customers.

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Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements.

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Perform light contractor work such as drilling, mounting hardware, and running cabling as needed to complete installations or repairs.

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Train restaurant employees for proper use of supported systems and equipment.

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Diagnose and repair product failures; order and replace parts as needed.

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Recommend appropriate products, services, or solutions based on customer needs.

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Apply working knowledge of kitchen operations and backend workflows to ensure seamless technology integration.

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Follow established procedures and guidelines while working with minimal to no supervision.

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Report to a Team Lead or Field Services Manager.

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Requirements

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Strong customer service and communication skills, with the ability to remain calm under pressure.

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Experience troubleshooting and repairing POS or computer hardware systems preferred.

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Basic understanding of networking concepts and restaurant technology environments.

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Ability to perform light physical/contractor tasks (drilling, mounting, etc.).

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Willingness to work evenings and participate in an on-call rotation as needed.

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Reliable transportation for travel between customer locations.

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Completion of Chick-fil-A specific training and network cable termination training.

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Must pass the Chick-fil-A certification exam to be eligible for field dispatch.

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