Sr. Commercial Finance Servicing Associate (Vehicle)

DescriptionHyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.WHAT YOU WILL DOThe Sr. Commercial Finance Servicing Associate (Vehicle) is responsible for servicing and collections activities for Retail and Lease Commercial Vehicle Finance accounts and Commercial Fleet customers. This role serves as a dedicated point of contact for CVF customers, supporting account resolution, payment arrangements, billing inquiries, and overall portfolio performance while delivering a high level of customer service and contributing to customer retention and portfolio growth.HOW YOU WILL MAKE AN IMPACTCVF Portfolio CollectionsContact past-due customers by phone or email to resolve delinquency and establish payment arrangementsHandle inbound calls from delinquent CVF customers.Manage CVF collections queue of accounts 1-89 days delinquent.Provide payment extensions to qualified CVF customers.Accurately document all account activity, customer communications, and resolution steps.Update customer contact information, including phone numbers, addresses, email addresses, and primary contacts.Perform light skip-tracing activities on delinquent accounts as needed using approved tools and resources.Partner with Consumer Collections to support resolution of repossessed or charged-off accounts.CVF Customer Service SupportManage inbound and outbound CVF customer service calls in a professional and timely manner.Document customer interactions and complete required account maintenance activities.Review CVF customer accounts for misapplied payments, processing errors, or account discrepancies.Document all actions taken on accounts and perform all necessary account actions for CVF customer.Identify, document, and escalate potential fraud indicators to CVF management in accordance with established procedures.Manage CVF Email and Voicemail Inboxes.Monitor and respond to inquiries received through the CVF email inbox within established service-level expectations.Respond to voicemails within four business hours, or by the next business day when received after hours, on weekends, or on holidays.CVF Fleet Customer SupportGenerate CVF Fleet Customer Statements.Review and reconcile payments received from CVF Fleet customers.Document, review and process incoming Total Loss emails for CVF Fleet Customer.CVF Consolidated Billing SupportGenerate, review, and distribute CVF consolidated billing statements for eligible customers. Review incoming consolidated payments to ensure accurate and timely application.QualificationsWHAT YOU WILL BRING TO THE ROLEMinimum 4-6 years related experience in commercial finance servicing, collections, customer account management, billing, or automotive finance operation including 2+ years of experience in underwritingBackground in auto finance or automotive fleet services a plusHigh school diploma or GED equivalent required.Associate’s or bachelor’s degree preferred.Knowledge of Daybreak, KSIOP and CRM is preferredAbility to communicate effectively with internal and external business partners at all levelsEffectively work in a team environmentStrong negotiation skills – ability to negotiate mutually beneficial arrangements with a customerAbility to follow established workflows, procedures, and compliance requirementsStrong analytical, problem-solving, and account-reconciliation skillsAccounting experience highly desirableProficiency with Microsoft Office applications, including Excel, Word, and Outlook.Knowledge of HCA servicing and collection products, processes and procedures is preferredProven track record with delivering seamless customer experiences.Ability to thrive in a performance coaching environment.WE TAKE CARE OF OUR PEOPLEAt HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.Benefits HighlightsHybrid flexibility – 4 days in office, 1 day remoteVehicle perks – monthly vehicle allowance plus purchase and lease discountsComprehensive health coverage – medical, dental, and vision plansEmployer-funded HSA contributions to help reduce healthcare costs401(k) with company match and immediate vesting from day one100% company-paid life and disability insuranceWellbeing benefits including fitness and health resourcesLeadership programs and career development that support continuous learningPaid Volunteer Time Off and a company charitable donation in your honorBecause great benefits help you thrive—personally and professionally.WHAT HAPPENS NEXTExpress your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture, visit our careers page.OTHER DETAILSOur Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.California Privacy NoticeThis notice only applies to our applicants who reside in the State of California.The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at View email address on click.appcast.io Field: Underwriting Op.Job Type: RegularSchedule: Full-time