Clinical Intake Coordinator

Clinical Intake Coordinator The Clinical Intake Coordinator plays a crucial role in ensuring a smooth and efficient patient experience by facilitating the authorization, scheduling, and payment processes for medical tests and procedures. This position serves as a liaison between the patient, insurance company, and the ordering provider’s office, ensuring that all necessary requirements are met and that patients are scheduled promptly for their procedures. Key responsibilities include: Address patient inquiries regarding insurance coverage, procedure scheduling, and payment options with professionalism and empathy. Communicate with insurance companies to verify coverage, clarify requirements, and secure approvals for services. Communicate with provider offices to confirm order details, scheduling preferences, and any special instructions for procedures. Contact patients to schedule medical tests, procedures, imaging studies, and specialty clinic appointments, ensuring availability and convenience. Ensure all required documentation (e.g., insurance information, medical records) is collected and entered accurately into the system. Ensure compliance with all relevant healthcare regulations, insurance protocols, and organizational policies. Follow up with insurance companies on pending or denied authorizations and, if necessary, escalates as appropriate. Initiate and complete the insurance pre‑authorization process for medical procedures, tests, and imaging studies. Maintain accurate and up‑to‑date records of all communications, authorizations, and patient interactions within the system. Provide patients with relevant details about the procedure, including preparation instructions and any required documentation. Report any issues or discrepancies related to insurance authorizations, patient scheduling, or payments to management. Serve as the primary point of contact for patients, insurance companies, and ordering providers to ensure clear communication and efficient coordination. Requirements: High School Diploma (required). Strong customer‑service skills and the ability to communicate with empathy and professionalism. Knowledge of health insurance and medical procedures is preferred. Compensation: Base pay starting at $19.61 per hour, commensurate with experience, up to $30.40 per hour. Benefits include a comprehensive benefits package, opportunities for professional development, and tuition reimbursement. The employer is an equal‑opportunity employer and complies with all applicable equal‑employment‑opportunity legislation. #J-18808-Ljbffr