Fulfillment Associate

Job Description

Job Description

Applicants must be willing and able to report to work in both Waynesboro and Charlottesville, depending on daily workload.

Position Summary
The Fulfillment Associate works as directed by the Logistics & Fulfillment Manager to complete tasks on the production floor. They cross-train on equipment and learn all aspects of post-print production and order fulfillment. The associate reads job tickets to identify the steps needed to take a print job from large-format pages to a finished product. As when supporting the Fulfillment Lead, the Production/Fulfillment Associate uses packing lists to pick items from the warehouse and group them for shipment to the end customer. This role relies on the ability to notice and correct tiny inconsistencies; and absolutely ensure consistency between a job ticket and a finished product.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
Fulfillment (estimated 70%)

• Process packing lists/requisitions from multiple channels.
• Utilize packing lists/requisitions to accurately locate and pick product stored at warehouses in Waynesboro and Charlottesville.
• Pack product for either concierge delivery or shipping services.
• Prepare shipping labels using ShipStation.
• Use company owned cargo van or box truck to perform concierge delivery to customers on the University of Virginia campus, including loading docks, central receiving, departments and/or individual offices.
• Use company owned cargo van or box truck to perform concierge delivery to customers on the Augusta Health campus.
• Use company owned cargo van or box truck to perform daily delivery of mail to the Bulk Mail Reception at the Charlottesville post office.
• Assist with physical inventory counts.

Kitting (estimated 30%)

• Read job tickets and consult with the Logistics & Fulfillment Manager to understand the final format of kitting jobs.
• Setup the kitting area for efficient, accurate work.
• Utilize provided labels, checklists, packing slips, or spreadsheets to accurately assemble kits.
• Perform final quality assurance/quality control inspections to ensure the finished product matches the job ticket before it goes to the final packaging step(s).
• Prepare kits for mailing or delivery.
• Maintain work area through accurate use of recycling programs and cleaning protocols.

Minimum Qualifications (Knowledge, Skills, and Abilities)
Required

• Aged eighteen (18) or over.
• Possess a current driver’s license in good standing.
• Able to operate pallet jacks, battery powered fork lifts, and high reach trucks.
• Able to pick items stored >20ft above the ground using a fork lift, high reach truck, or portable staircase.
• Able to understand, implement, and respond to written and verbal communication in English.
• Able to work independently when provided with a written schedule.
• Proficient in Windows based computer applications.
• Proficient in arithmetic (addition, subtraction, multiplication, division)

Preferred

• Experience delivering on the UVA campus, including the main hospital, cancer center, and children’s hospital.
• Comfortable driving a box truck through Charlottesville and across Afton Mountain.

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Able to operate machinery at both seated and standing work heights.
• Able to stand and/or walk up to four (4) hours continuously.  If stationary, anti-fatigue mats are provided.
• Able to routinely lift and carry ten to fifteen (10-15) pounds and intermittently lift and carry up to fifty (50) pounds throughout the workday.
• Able to push/pull non-motorized wheeled carts and/or pallet jacks.
• Able to perform repetitive fine motor tasks, such as separating individual sheets of paper and applying adhesive stickers.

While some production equipment generates bursts of noise, the work environment is comparable to a normal office noise level.
The work area is indoors in a warehouse type building with smooth concrete floors. The lights, heating, and air conditioning are centrally controlled.
Production activities produce dust and small paper debris.

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