Deskside Technician

Deskside Technician II

We are seeking an experienced Deskside Technician II to provide onsite desktop support and assist with enterprise Windows deployment and PC refresh initiatives. The ideal candidate will have strong technical expertise supporting Windows 10 and Windows 11 environments, experience with SCCM imaging and PowerShell scripting, and a customer-focused approach to resolving hardware, software, and network issues.

This position requires a proactive individual who can troubleshoot technical problems, communicate effectively with end users, adapt to changing priorities, and follow established deployment processes while maintaining high quality standards.

Key Responsibilities

• Provide onsite hardware and software support services, including break/fix support for desktop and laptop computers.
• Deploy, image, and configure Windows 10 and Windows 11 devices using Microsoft SCCM and PowerShell scripts.
• Install and configure both standard and non-standard software applications.
• Diagnose end-user system failures and implement effective repair solutions.
• Troubleshoot desktop, laptop, operating system, software, and peripheral issues.
• Troubleshoot network connectivity and network devices to ensure PCs remain connected during the imaging and deployment process.
• Verify devices maintain network connectivity throughout the build, deployment, and refresh process.
• Assist end users during PC refreshes, including system configuration, data synchronization, and post-deployment support.
• Clearly explain refresh processes and provide technical guidance to end users throughout the deployment experience.
• Document completed work, software installations, troubleshooting activities, task status, and asset information.
• Track assigned tasks, deployments, and installations while maintaining accurate project documentation.
• Perform quality assurance (QA) activities to ensure all deployments meet established standards.
• Follow established processes, documentation, and project procedures.
• Demonstrate flexibility by adapting to changing priorities and supporting a variety of technical activities as business needs evolve.

Required Qualifications

• Experience supporting Windows 10 environments.
• Expertise supporting Windows 11.
• Demonstrated experience performing non-standard software installations.
• Demonstrated experience loading computer images using Microsoft SCCM and PowerShell scripts.
• Experience providing onsite hardware and software support, including break/fix services.
• Demonstrated ability to diagnose end-user system failures and implement effective repair solutions.
• Demonstrated ability to troubleshoot network connectivity and network devices to ensure successful workstation deployment.
• Strong technical troubleshooting skills involving desktop hardware, operating systems, software applications, and peripherals.
• Excellent customer service, verbal, and written communication skills.
• Ability to clearly explain technical concepts and PC refresh processes to end users, including assisting with configuration and synchronization of refreshed computers.
• Demonstrated flexibility to manage multiple priorities and adapt to changing project requirements.
• Ability to remain calm, professional, and solution-oriented when activities do not go according to plan.
• Strong organizational skills with exceptional attention to detail.
• Demonstrated ability to follow standardized processes and procedures.
• Experience documenting work performed, tracking tasks and software installations, and completing quality assurance (QA) activities