IT Compliance & Systems Support Specialist

Job Description

Job Description

Description:

Job Summary:

Provides hands-on daily support to the IT Manager by assisting with software troubleshooting, implementation, configuration, testing, and user support. This role helps identify and resolve day-to-day technology issues while supporting the implementation of new software, security tools, and IT processes.

Job Duties and Responsibilities:  

• Troubleshoot daily hardware, software, network, and user issues.
• Assist with implementation, configuration, testing, and deployment of new software and IT solutions.
• Support Microsoft 365, endpoint management, cybersecurity, and other core IT systems.
• Assist with CMMC and NIST SP 800-171 implementation and ongoing compliance activities.
• Develop knowledge of CUI, access controls, authentication, audit logging, incident response, physical security, and other security requirements.
• Help maintain policies, procedures, system documentation, and compliance evidence.
• Assist with vulnerability remediation, patching, security tools, and system monitoring.
• Participate in onboarding and offboarding activities to ensure appropriate access controls.
• Help maintain policies, procedures, system documentation, and compliance evidence.
• Assist with vulnerability remediation, patching, security tools, and system monitoring.
• Participate in onboarding and offboarding activities to ensure appropriate access controls.
• Help investigate and document IT and security issues.
• Work closely with the IT Manager to identify opportunities to improve security, reliability, and efficiency.
• Develop the knowledge and skills necessary to take ownership of assigned systems and compliance responsibilities eventually.
• Other duties as assigned
• May involve periodic overnight travel to other facilities

Physical and Mental Efforts:

General: Position requires ability to concentrate on details with occasional interruption and attend to tasks for 45 to 60 minutes at a time. Ability to understand theories behind related concepts and to remember multiple tasks given to self and others over periods of time; ability to prioritize given shifting priorities; ability to communicate effectively in verbal and written form.

Job Qualifications:

Education: Associate’s or Bachelor’s Degree in Information Technology, Computer Science, Cybersecurity, or a related field preferred. 

Recommended Experience: 

2–4 years of experience in IT support, systems administration, network support, or a related technical role.

Demonstrated experience troubleshooting Windows workstations, software applications, printers, networking, and user access issues.

Experience installing, configuring, testing, and implementing software applications and IT systems.

Working knowledge of Microsoft 365, Active Directory/Entra ID, Windows, endpoint management, and basic networking.

Experience with ticketing systems, documentation, and IT troubleshooting processes.

Exposure to cybersecurity technologies such as endpoint protection, MFA, vulnerability management, patch management, or security monitoring.

Ability to learn and apply CMMC, NIST SP 800-171, DFARS, CUI, and cybersecurity requirements.

Experience documenting technical procedures and maintaining accurate IT records.

Strong analytical and problem-solving skills with the ability to troubleshoot issues independently.

Ability to communicate effectively with both technical and non-technical employees.

CMMC/NIST experience is preferred but not required; demonstrated interest or experience in cybersecurity/compliance is a strong plus.

Experience in a manufacturing or regulated environment is preferred.

Experience: Strong experience in organizational information technology.  

CompTIA+, Network+, Security+

Microsoft Certifications

CMMC/NIST Training or certification

Skills:  

Strong communication and interpersonal skills, with the ability to work well with people at all levels of the organization. Well-developed problem identification and problem-solving skills, with strong attention to detail. Needs to be comfortable being hands-on. Ability to troubleshoot printers, complete software installations, investigate errors, document what happened, and learn why the control or compliance requirement matters.

Key Responsibility

One key responsibility is to develop a strong working knowledge of CMMC, NIST SP 800-171, DFARS, CUI handling, cybersecurity, and related compliance requirements. The individual will help document systems and processes, gather evidence, maintain compliance documentation, and ensure technology implementations align with security and regulatory requirements.

The position is intended to develop into a trusted technical and compliance resource who can independently troubleshoot issues, support IT projects, and help maintain the organization’s CMMC readiness.