Lead Tech-Crew Chief

ServiceMaster Restore® is seeking a highly skilled and experienced Lead Technician to join our team. The Lead Technician will be responsible for overseeing restoration projects, managing a team of technicians, and ensuring the successful completion of projects on time and within budget. Job Title: Lead Technician Location: ServiceMaster Restore by Xtreme Clean Requirements High school diploma or equivalent required; additional certification or training in restoration or construction-related fields preferred. Proven experience as a lead technician or supervisor in the restoration industry. Strong knowledge of restoration techniques, equipment, and materials used in water damage, fire damage, and mold remediation projects. Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members to achieve project goals. Ability to effectively manage time, prioritize tasks, and make sound decisions in a fast‑paced environment. Certifications: IICRC certifications in Water Damage Restoration (WRT), Fire and Smoke Restoration (FSRT), and Applied Microbial Remediation (AMRT) preferred. Skills: Proficiency in operating restoration equipment, strong problem‑solving abilities, and excellent communication skills. Physical Requirements: Ability to lift heavy equipment, work in confined spaces, and perform physical labor. Valid driver's license and clean driving record required. Job Description Project Management: Lead and supervise restoration projects, including water damage restoration, fire and smoke damage restoration, mold remediation, and other specialized services. Coordinate with project managers and clients to establish project goals, timelines, and expectations. Team Leadership: Provide guidance, direction, and training to restoration technicians to ensure adherence to company policies, safety protocols, and industry best practices. Delegate tasks and oversee the work of the restoration crew to maximize efficiency and productivity. Technical Expertise: Demonstrate proficiency in restoration techniques, including water extraction, drying, dehumidification, structural drying, odor removal, microbial remediation, and content restoration. Utilize advanced equipment and tools to perform restoration tasks with precision and efficiency. Assessment and Inspection: Conduct thorough assessments of damaged properties to identify the extent of damage, assess safety hazards, and develop restoration plans. Document findings and communicate recommendations to clients and project managers. Mitigation and Remediation: Implement mitigation and remediation strategies to minimize further damage and restore affected properties to pre‑loss condition. Oversee the installation and operation of drying equipment, air scrubbers, dehumidifiers, and other specialized equipment as needed. Documentation and Reporting: Maintain accurate and detailed documentation of restoration activities, including job logs, work orders, photos, and equipment usage. Prepare comprehensive reports for clients, insurance companies, and regulatory agencies as required. Quality Control: Perform quality control inspections to ensure that restoration work meets or exceeds industry standards and client expectations. Address any deficiencies or discrepancies promptly and effectively to achieve customer satisfaction. Customer Service: Interact professionally and courteously with clients, insurance adjusters, and other stakeholders throughout the restoration process. Provide updates on project progress, answer questions, and address concerns in a timely and empathetic manner. Safety Compliance: Enforce strict adherence to safety guidelines, OSHA regulations, and industry standards to prevent accidents, injuries, and exposure to hazardous materials. Conduct safety briefings and ensure that all team members are properly trained and equipped to perform their duties safely. Qualifications Experience: Minimum of 2‑3 years of experience in water, fire, smoke, and mold mitigation and restoration. Certifications: IICRC certifications in Water Damage Restoration (WRT), Fire and Smoke Restoration (FSRT), and Applied Microbial Remediation (AMRT) preferred. Skills: Proficiency in operating restoration equipment, strong problem‑solving abilities, and excellent communication skills. Physical Requirements: Ability to lift heavy equipment, work in confined spaces, and perform physical labor. Other: Valid driver's license with a clean driving record and the ability to be on call for emergency situations. #J-18808-Ljbffr Workstream