Customer Success Advocate (CSA) | Bonus & Commission Potential

About Us:

CIMON is a leading technology company specializing in innovative automation solutions. We are seeking a proactive, customer-oriented professional with a passion for sales and a strong ability to build and maintain relationships. If you possess excellent communication and organizational skills, with a keen eye for detail, we want you on our team.

What You'll Do in the Role:

Customer Support:

• Assist with e-commerce inquiries via phone and email, providing Sales support for CIMON products.
• Address questions about order and shipment status, resolving customer concerns promptly to maintain satisfaction and ensure repeat business.
• Help new customers or partners establish credit terms when requested.
• Gain in-depth knowledge of CIMON products to effectively address customer needs and queries.
• Provide necessary resources such as catalogs, manuals, software, etc., to assist customers, and offer feedback for improvement.

Sales and Lead Generation:

• Seek new leads through various channels, including networking, cold calling, and online research.
• Stay informed about industry trends, competitor activities, and potential opportunities.
• Conduct product presentations and demos, highlighting the features and benefits of CIMON’s products.
• Prepare accurate and competitive quotes and proposals tailored to customer needs.
• Schedule and engage in virtual meetings with prospects and customers to discuss their requirements.

Collaboration and Coordination:

• Work closely with marketing, product development, and customer service for cohesive sales efforts.
• Update the collaboration board (Monday) for the Sales Team.

Trade Shows and Events:

• Represent CIMON at trade shows and industry events to promote products and generate leads.
• Document and follow up on leads generated from trade shows.
• Maintain up-to-date records of sales activities, customer interactions, and pipeline status in the CRM system (HubSpot).
• Keep track of inventory used for customer trials, testing, and educational purposes.
• This position may require travel up to 15% of the time.

What You'll Need for the Role:

Education and Experience:

• Bachelor’s degree in Business, Engineering, Sales, or a related field.
• Minimum of 1-3 years of experience in sales, customer service, or a related role.
• Experience in the technology or automation industry is a plus.

Skills and Attributes

• Excellent communication and organizational skills.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Proactive and self-motivated with a strong ability to build and maintain relationships.
• Detail-oriented with a keen eye for accuracy.
• Team player who can work effectively with cross-functional teams.

Benefits:

• Health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development opportunities.
• Collaborative and innovative work environment.
• Opportunity to travel and represent the company at trade shows and industry events.