Program Data Specialist

Program Data Specialist

Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care. The Center currently has over 100 staff working at five facilities across San Diego County.

Position Summary

Under the direction of the Sexual Health and Wellness Director, the Program Data Specialist is responsible for supporting Sexual Health and Wellness programs through accurate and timely data entry, database management, data quality assurance, and providing training and technical assistance to staff. This position ensures program data and documentation meet established organizational, contractual, and funder requirements. The position also provides limited client and operational support by assisting with scheduling HIV, STI, and Hepatitis testing appointments, responding to client inquiries, providing information about services, and making appropriate internal and external referrals. Responsibilities include, but are not limited to, data entry and validation, database maintenance, data quality checks, staff support, appointment scheduling, client communication, and departmental administrative support.

Primary Roles & Responsibilities

Administrative and Data Management Support

• Enter program, client, service, testing, outreach, and navigation data accurately and within established timelines.
• Maintain data in Apricot, LEO, HIPO, SPARS, and other required databases.
• Conduct routine data quality checks for completeness, accuracy, duplicates, and discrepancies.
• Identify data issues and coordinate with staff to ensure timely resolutions.
• Assist with compiling and organizing data for internal departmental needs and required documentation.
• Provide staff training and technical assistance on data entry, documentation, database use, and data quality requirements.
• Maintain organized and accurate program records in accordance with organizational policies and applicable confidentiality requirements.

Program Operations and Departmental Support

• Provide administrative and operational support to ensure efficient service.
• Assist staff with identifying and correcting documentation and data collection.
• Participate in departmental meetings, trainings, quality improvement activities, and organizational initiatives.
• Assist with Saturday testing operations as needed, including screening clients and facilitating entry into the building for scheduled appointments.
• Work with the Sexual Health and Wellness Director and staff to improve data processes, documentation, and workflow.
• Perform other duties as assigned to support the Sexual Health & Wellness department.

Client Engagement and Appointment Coordination

• Assist clients with scheduling HIV, STI, and hepatitis testing.
• Provide information about Sexual Health & Wellness services and community resources.
• Make appropriate internal and external referrals based on client needs and eligibility.
• Document client communications, referrals, and appointment activities in appropriate records and databases.
• Maintain client confidentiality and privacy in all communications, documentation, and data systems.

Required Qualifications

• Education/Experience: High school diploma or equivalent; minimum of one year of experience in data entry, database management, administrative support, customer service, or a related field.
• Professional Skills: Strong attention to detail; strong planning and organizational skills; ability to accurately manage and review data, resolve discrepancies, prioritize multiple tasks, meet deadlines, and provide basic training and technical assistance to staff.
• Personal Skills: Organized and detail-oriented; ability to work independently and as part of a team; professional and respectful communication style; commitment to maintaining client confidentiality; Familiarity with LGBTQ+ communities and the work of The Center.
• Technology Skills: Intermediate skills in MS Office Suite, particularly Excel, Word, and Outlook; ability to learn and navigate multiple databases and data management systems.
• Language Skills: Fluency in English
• Schedule Requirements: Regular schedule is Tuesday through Saturday, with occasional evening hours required based on departmental and program needs.

Compensation & Benefits

• Compensation: The pay range for this position is $23.00$24.00 per hour, commensurate with experience. This is a Full-Time Regular, Non-Exempt position.
• Benefits: The Center offers a robust benefits package, inclusive of Competitive Pay Scales, 401(k) Retirement Plan (with company match), Full Medical, Dental, Vision, and Chiropractic Health Coverage, Out-of-Pocket Optional Coverage for Spouses, Domestic Partners, and Dependent Children, Full-Time and Part-Time Schedules, Generous Vacation and Holiday Benefits, Professional Training & Development Experiences, Opportunities for Promotion & Advancement.

Equal Opportunity Employer

The San Diego LGBT Community Center is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

San Diego LGBT Community Center