Hostess JOY Restaurant

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The Joy Hostess/Host will serve as a personal representative of the restaurant. They are in charge of making reservations, seating guests and making sure that they enjoy their meal. The Joy Hostess/Host is expected to smile, to give guests a good impression of the restaurant by greeting them in a warm, friendly manner. If guests have to wait to be seated, the Hostess/Host will make them comfortable while they wait, be a positive team player, adhere to company policies and gaming regulations. Essential Duties and Responsibilities Include:

• Engages in conversations, uses the 10/5 rule, uses the guests name at least twice during the transaction, and able to resolve service issues in accordance to casino regulations.
• Must provide fast, friendly and efficient customer service.
• Able to answer the phone with proper etiquette and take reservations following restaurant policies.
• Able to coordinate, rotate, document restaurant seating accordingly, and walk guests to tables suitable for their needs.
• Provide guests with menus, fold out their napkin, and hand them their menu.
• Provide guests with additional information. For example, special or soup of the day, etc.
• Able to inspect dining and serving areas to ensure cleanliness and proper setup.
• Must maintain a clean, neat, and organized work area including wiping down menus.
• Approach guests to ensure satisfaction with food and service, and to respond to complaints.
• Be aware and promote all casino/resort special events days and times.
• Able to assist wait staff and bus persons by refilling glasses, coffee cups, pre-setting and bussing tables as necessary.
• Able to complete all required closing job duties at the end of shift.
• Thanks the guest for their business and welcomes them back as they leave.
• Recognizes VIPs, Diamond and Emerald players and relays that information to the assigned server.

This position is not limited to those duties listed in the . Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

Job Requirements:

• Must be 18 years of age.
• High school diploma or GED equivalent.
• Minimum of 1 year customer service experience preferred.
• Read, write, understand and speak English fluently. Bilingual in English, Mandarin or Cantonese preferred.
• Excellent customer service/communication skills.
• Must be physically mobile with reasonable accommodation.
• Must be able to tolerate industry standard chemicals used for cleaning and sanitizing.
• Able to tolerate second-hand smoke, noise, bright lights.
• Able to work at a fast pace in an often crowded/noisy environment.
• Must be able to maintain a neat, professional, well groomed appearance and uphold company appearance/dress standards.

Work Environment:

Employees working the Casino or Bowling Center may be exposed to second-hand smoke and moderate levels of noise.

The Company provides its employees with a comprehensive benefits package which includes medical, dental, vision care, life insurance and a 401(k) Retirement Plan. In addition to these benefits you are entitled to paid time off (PTO), an employee assistance program (EAP) and more!