Lobby Concierge & Guest Services Coordinator

Job Description

Job Description

Create a welcoming first impression for Colorado’s business community.

The Denver Metro Chamber of Commerce exists to strengthen Colorado's economy by supporting businesses, developing leaders and creating opportunities for our region to thrive.

Our building brings that community together. Members arrive for meetings, guests attend programs and tenants and employees go about their day. As our Lobby Concierge & Guest Services Coordinator, you’ll help make those everyday connections feel welcoming and easy.

Why This Role Matters

A warm greeting, a clear answer and a thoughtful response can shape someone’s entire experience. You’ll be the person people turn to when they arrive, need directions or aren’t sure where to start.

Reporting to the Facilities Director, you’ll help keep the lobby welcoming and the building ready for the people who use it. If you enjoy meeting people, solving practical problems and keeping things organized, this role offers a hands-on way to support the Chamber’s work every day.

What You'll Own

• Welcome members, visitors, tenants and employees and connect them with the right people and resources.
• Manage front desk activity, answer calls and respond to questions with patience and care.
• Support building safety by monitoring visitor access, issuing badges and following opening and closing procedures.
• Keep the lobby and shared spaces welcoming and ready for use, assist with light maintenance and flag building concerns to the Facilities team.
• Coordinate deliveries, maintain visitor information and help colleagues with meeting scheduling and routine administrative needs.
• Monitor and restock office supplies so employees have what they need.
• Resolve everyday guest concerns calmly and connect people with additional support when needed.

What You'll Bring

• A high school diploma or equivalent. Experience in reception, hospitality, customer service or front desk operations is preferred.
• A welcoming approach and clear communication that help people feel comfortable asking for assistance.
• Organization, attention to detail and the ability to stay calm when several people need your help at once.
• Dependable follow-through, sound judgment and care with confidential information.
• Experience with Microsoft Office and multi-line phone systems is helpful.

Why Join the Chamber?

You’ll meet people from across Colorado’s business community and see how the Chamber brings them together. Working with the Facilities team and colleagues across the organization, you’ll contribute to a shared purpose and have opportunities to learn about our programs and services.

Our values of leadership, collaboration, empowerment, service and impact guide how we work. In this role, you’ll have room to take initiative, build relationships and suggest practical improvements to the guest experience.

Compensation & Benefits

Pay Range: $22.00 to $22.50 per hour

The Chamber offers a competitive benefits package, professional development opportunities and the chance to contribute to work that makes a meaningful difference for businesses and communities across Colorado.

Ready to Apply?

We'd love to learn more about you.

Submit your application through our Careers page and tell us what excites you about joining the Denver Metro Chamber of Commerce and creating a welcoming experience for our business community.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Prolonged periods sitting at a desk and working on a computer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A Note About This Role

This Role Guide is intended to describe the core purpose, responsibilities and expectations of this position. As the Chamber continues to grow and evolve, responsibilities may shift to meet changing organizational needs.

We value curiosity, adaptability and collaboration and we encourage every team member to contribute beyond the boundaries of a job description when opportunities arise.

Equal Employment Opportunity

The Chamber is committed to creating a workplace where everyone is treated with respect and has an equal opportunity to succeed.

We are an equal opportunity employer and make employment decisions based on qualifications, merit, business needs and performance. We do not discriminate on the basis of race, color, religion, creed, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status or any other characteristic protected by applicable federal, state or local law.

We believe that diverse backgrounds, experiences, perspectives and ideas strengthen our team, our culture and our ability to serve our clients and partners.