Director, Unified Communications & Collaboration

Alternate Locations: Greensboro, NC (North Carolina); Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania)

  Work Arrangement:

Hybrid : Employee will work 3 days a week in a Lincoln office

Relocation assistance:  is not available for this opportunity.

Requisition #:  76395

The Role at a Glance

As the Director, Unified Communications & Collaboration (UCC), you will be responsible for the strategy, architecture, engineering, governance, and lifecycle management of the organization's communications and collaboration platforms. You will oversee technologies that enable employees communicate, collaborate, meet, and leverage emerging AI capabilities across the enterprise.

You will provide leadership for Microsoft 365 collaboration services, Teams, Exchange Online, voice and telephony solutions, conference room technologies, digital workplace capabilities, collaboration governance, and AI-enabled productivity platforms. In addition, you will serve as a strategic partner to business and technology leaders to ensure collaboration technologies deliver measurable business value, improve employee experience, and support enterprise transformation initiatives.

What you'll be doing

Strategy & Leadership

• Develop and execute a multi-year roadmap for communications, collaboration, workplace productivity, and AI-enabled user experiences.
• Establish technology standards, governance models, and operating processes for enterprise collaboration platforms.
• Partner with executive leadership to align collaboration and communication capabilities with business objectives.
• Serve as a trusted advisor on emerging technologies, industry trends, and digital workplace strategies.
• Drive adoption, value realization, and continuous improvement across collaboration services.

Platform Ownership

• Own the strategy, architecture, and delivery of:
  • Microsoft Teams
  • Exchange Online
  • Microsoft 365 Collaboration Services
  • Teams voice platform
  • Conference room and AV technologies
  • Webcasting and enterprise events
  • Microsoft Copilot and AI productivity services
  • SharePoint, OneDrive, and collaboration ecosystems
• Ensure platform reliability, scalability, security, and operational excellence.

Engineering & Architecture

• Provide leadership and direction-first operating models.
• Lead evaluation, design, and implementation of new technologies and service enhancements.
• Establish architecture standards and technical roadmaps aligned with enterprise objectives.
• Maintain a technology catalon for solution architecture, engineering, automation, and platform modernization.
• Drive cloud-first and automatiog and governance processes to ensure standards remain current and effective.

Operations & Service Management

• Ensure delivery of highly available, secure, and resilient services.
• Establish service level objectives, operational metrics, and continuous improvement practices.
• Oversee incident management, problem management, change management, and service health processes.
• Manage vendor relationships and strategic partnerships, including escalation management and contract oversight.
• Lead operational readiness for major platform upgrades and transformations.

AI & Collaboration Innovation

• Champion responsible adoption of AI-enabled collaboration technologies.
• Partner with enterprise AI governance teams on security, compliance, and platform readiness.
• Identify opportunities to improve productivity through automation, Copilot, digital assistants, and collaboration workflows.
• Drive measurement of adoption, utilization, and business outcomes from AI investments.

Financial & Vendor Management

• Develop and manage budgets, forecasts, licensing strategies, and vendor contracts.
• Lead FinOps and consumption management practices across collaboration platforms.
• Optimize technology investments while balancing user experience, security, and operational efficiency.
• Build business cases and investment recommendations for leadership review.

Talent Leadership

• Lead, develop, and mentor a high-performing team of engineers, architects, analysts, and platform specialists.
• Establish clear goals, career development plans, and succession strategies.
• Foster a culture of accountability, innovation, collaboration, and continuous learning.
• Build strong partnerships across Infrastructure, Security, Enterprise Architecture, AI, and Business Technology teams.

What we’re looking for

Must-haves:

• 5+ years of progressive IT leadership experience.
• 5+ years leading enterprise collaboration, communications, workplace productivity, or digital workplace platforms.
• Experience managing large-scale Microsoft 365 environments.
• Proven experience leading platform engineering and operational teams.
• Experience managing enterprise technology budgets and vendor relationships.
• Demonstrated success leading complex modernization and transformation initiatives.

Technical Expertise

• Microsoft 365 Services
• Microsoft Teams
• Exchange Online
• Collaboration Governance
• Copilot for Microsoft 365
• Identity and Access Management
• Enterprise Voice and Telephony

Application Deadline

Applications for this position will be accepted through 11/30/2026 subject to earlier closure due to applicant volume.

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. 

What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

• Leadership development and virtual training opportunities

• PTO/parental leave

• Free financial counseling, health coaching and employee assistance program

• Tuition assistance program

• Work arrangements that work for you

• Effective productivity/technology tools and training

The pay range for this position is $120,375 - $192,600 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. 

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach. 

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice. 

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

Follow us on Facebook , X , LinkedIn , Instagram , and YouTube . For the latest company news, visit our newsroom . 

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at View email address on us.fitly.work if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling View phone number on us.fitly.work.

This Employer Participates in E-Verify. See the E-Verify notices.

Este Empleador Participa en E-Verify. Ver el E-Verify avisos.