Road Service Technician

Road Service TechnicianMonroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven't changed, and neither have we. We're still a family-owned business!We're looking for a skilled Diesel Technician with a strong background in heavy equipment. In this role, you'll provide professional, safe, and efficient support for our branch, handling everything from routine maintenance to complex diesel engine repairs. This position is part of the union Local 158-C.QualificationsPrior experience in heavy construction equipment or agriculture equipment is preferredStrong independent work ethic but also able to work collaboratively with a teamExcellent customer service skills; a builder of relationshipsClear and concise communicationsA strong sense of urgency, focusing on timeComputer skillsValid Drivers License and clean driving record is requiredAbility to independently lift between 50-75 poundsResponsibilitiesProvide technical service to equipmentRead job ordersObserve and listen to equipment in operation to resolve malfunction issues and execute work procedures effectivelyFollow checklists to ensure all critical parts are examinedExamine protective guards, loose bolts, and specified safety devices on trucks, and adjust as neededTest-drive vehicles to ensure that they run smoothlyTag all warranty parts and return them to the warranty clerkAttend training classes and keep tabs on factory technical bulletinsDevelop and maintain positive relationships with customers to increase overall customer happinessProperly complete the service and/or repairs assigned by the supervisorComplete all work according to the applicable safety requirements and published proceduresParticipate in, and utilize to the best of one's abilities, technical training as assigned by managementMaintain your designated workspace in an organized and clean mannerEnsure guest vehicles are returned as clean as they were before being servicedShow the utmost courtesy to all guests, visitors, and dealership personnelMake every effort to achieve the production objectives set by managementAdhere to the manufacturer's policies and procedures as they relate to labor operations, time, and repair order documentation when performing warranty repairs and torque specificationsAny other duties as outlined by the Service Supervisor and, or managementTechnician BenefitsAnnual Tool/Shoe Allowance.Uniforms provided.Discounts on products and services.Continued education, manufacturer hands-on and web-based training.Union Health & Welfare, and Pension Package Included:Self-insured MedicalPrescription Drug CoverageDental & VisionLife AD&D & short term disabilityWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This is our target base range for this position. However, we are always looking for top talent. We scale pay based on the specific skills and background you bring. If your proven track record commands a higher package, we still want to hear from you.Pay Transparency$53.82 - $53.82 USD