General Maintenance Technician

Job Description

Job Description

At Balls Foods, our stores run on more than great products-they run on people who take ownership and do things right. The behind-the-scenes work matters just as much as what customers see, and that's where this role comes in.

We're looking for a General Maintenance Technician I who's dependable, responsive, and takes pride in keeping things running the way they should. In this role, you'll support safe and reliable store operations by handling general maintenance, repairs, and preventative work across store systems and equipment. Based out of our Support Office, you'll partner closely with store teams across multiple locations-responding to service needs, prioritizing what matters most, and helping maintain day-to-day operational continuity.

If you like working hands-on and being the person stores rely on to respond quickly, prioritize what matters most, and keep operations running smoothly, you'll fit right in here.

Key Responsibilities:

• General Maintenance & Reliability: Perform routine maintenance and preventative maintenance on store equipment, fixtures, and building systems to minimize downtime and extend equipment life.
• Service Execution, CMMS & Technology Use: Respond to internal service requests through the CMMS using mobile devices (iPads, tablets) and perform general repairs across multiple disciplines, including basic electrical, plumbing, carpentry, and equipment maintenance.
• Troubleshooting & Issue Resolution: Identify and resolve maintenance issues by inspecting, testing, and diagnosing equipment and facility systems across all areas of the store.
• Safety & Compliance: Perform all work in accordance with OSHA standards and company safety guidelines, ensuring safe practices while using tools and equipment, and working in active store environments.

Essential Job Duties:

• Utilize the CMMS (Computerized Maintenance Management System) via iPad, tablet, or laptop to receive, prioritize, update, and close out work orders
• Accurately document work performed, including notes, parts used, labor time, and status updates in real time
• Travel from the Support Office to store locations to assess and complete repairs
• Respond promptly to urgent maintenance issues to minimize disruption to store operations
• Inspect, operate, and test store equipment and systems in sales floor areas, backrooms, and mechanical spaces
• Perform general repairs including but not limited to: Minor electrical (lighting, outlets, switches), basic plumbing (fixtures, clogs, minor leaks), Carpentry (fixtures, shelving, doors), equipment repairs and adjustments
• Perform routine preventative maintenance tasks scheduled through the CMMS
• Replace or repair components such as fixtures, hardware, and basic mechanical parts
• Maintain store appearance through upkeep of physical spaces and equipment
• Operate ladders, lifts, and basic material handling equipment as needed
• Use hand and power tools safely and effectively
• Communicate effectively with store teammates, leadership, and vendors regarding service updates
• Provide a professional, approachable, and service-oriented presence while working in store environments

Other Duties and Responsibilities:

• Support additional maintenance or facility-related needs
• Perform other duties as assigned

Competencies for Success:

• Job & Technical Expertise : Demonstrate depth of knowledge and skill in a technical or functional area.
• Results Orientation: Focus on the desired result of individual or teamwork, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
• Personal Accountability: Take responsibility for individual or team performance, by setting clear goals and expectations, tracking progress against the goals, and requesting feedback.
• Communication & Interpersonal Skills: Develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.

Minimum Qualifications:

• Required: 1+ year of experience in general maintenance, facilities, or related field
• Required: Basic knowledge of electrical, plumbing, and general repair work
• Required: High school diploma or GED
• Required: Valid driver's license
• Required: Must be tech-savvy and comfortable using mobile devices (iPads/tablets), computers, and laptops for CMMS, communication, and electronic documentation
• Preferred: Trade school coursework or technical certification
• Preferred: Experience in retail, grocery, or multi-site environments