Patient Call Center Specialist

My client, Digitech Computer, is seeking a Patient Call Center Specialist to work remotely full‬‭ time.

Digitech is seeking a representative to handle patient calls that come into the Patient Call Center line.‬

The specialist will he helping patients understand their ambulance bill, discuss payment options and accept payment over the phone. The ideal candidate will have experience working in a call center with a daily quota to meet, and have knowledge of health insurance, copays, deductibles and EOB's.

‭This position is part of a remote Call Center, and requires an individual who demonstrates‬ professionalism, empathy, and accountability, and the ability to stay calm under pressure and‬

handle large call volumes. This is a full-time direct hire position.‬

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This is a fully remote position. Work from the comfort of your home. All necessary equipment will be provided so you can succeed in the role.

Organizational Impact:

In this role for Digitech, you are our brand ambassador for our clients and the patients that they serve. You impact your line of business by ensuring all health insurance rules, regulations, and timely filing limits are adhered to and identifying and addressing issues and finding resolutions.

Digitech’s parent company, Sarnova, is the leading national specialty distributor of health care products in emergency medical services (EMS) and respiratory markets and is the industry leader in revenue cycle management within emergency medical services (EMS). The company operates through several market-leading companies including Tri-anim Health Services, the largest specialty distributor of respiratory products, Bound Tree Medical, the largest supplier of EMS products, EMP and Cardio Partners, a full Sudden Cardiac Arrest Solution provider, and Digitech, the leader in EMS revenue cycle management.

Responsibilities

• Answer heavy call volume in a remote call center environment‬
• Make outbound calls to patients with outstanding balances to discuss payment options and obtain health insurance information
• Answer patient questions and address concerns in a friendly and empathetic manner‬
• ‭Forward calls as necessary to alternate billing departments‬
• ‬‭Determine resolutions to customer issues while adhering to our client rules and‬ expectations‬
• ‭Follow through with all requests, which may require calling alternate parties, emailing or‬ faxing information‬

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Qualifications

• The ideal candidate will have experience working with patient invoicing from the provider side
• Strong computer skills with a basic understanding of MS Outlook, Word, and Excel
• Minimum typing speed of 40 wpm
• Ability to handle large volumes of work while meeting tight deadlines
• Experience in an environment where calls were monitored and scored as well as metrics applied to individual performance is helpful
• Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image
• Excellent communication skills, both written and verbal. Able to present information and solutions in a professional and courteous manner
• Excellent attention to detail and accuracy
• Able to organize and prioritize tasks in order to complete all work assigned

Benefits:

• 3 weeks of PTO, increases with tenure
• 9 paid holidays
• Volunteer Leave
• Tuition Reimbursement
• Company funded Wellness Account
• Medical, Dental, Vision and Life insurance
• 401(k) plan

The pay range for this role is $18-20/hr., depending on experience

Digitech’s mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

This is an ongoing pipeline posting, and applications will be accepted on a rolling basis.