Health Technician (Telehealth Clinical)

Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy English Language Proficiency: A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English Experience and/or Education o Experience One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician or Education Four academic years above high school leading to a bachelor's degree with courses related to the occupation or Experience/Education Combination Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable Examples are listed below: (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position or an associate's degree in a health care related field or (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria) Grade Determinations: The following criteria must be met when determining the grade of candidates Reference: For more information on this qualification standard, please visit GS-05 (Entry Level): Must meet the basic requirements GS-06 (Full Performance Level)- Experience One year of experience equivalent to the next lower grade level One year of experience equivalent to the next lower grade level Examples of experience include but not limited to: scheduling telehealth appointments using an electronic scheduling system obtain and document patient history and pertinent clinical information in electronic medical records prepares the telehealth room where the Health Technician (Telehealth Clinical) readies the equipment for examination, establishes video conferencing connection monitors and maintains electronic schedule of rooms, patients, technologies AND Demonstrated Knowledge, Skills, and Abilities (KSA) (a) Comprehensive knowledge of computer systems and programs to perform a variety of tasks (b) Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education.(c) Ability to provide and receive guidance and technical direction (d) Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments (e) Ability to read, interpret, and apply complex written instructions (f) Knowledge of general clinical policies and procedures in a healthcare environment (g) Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters References: VA Handbook 5005/96, part II, appendix G50 The actual grade at which an applicant may be selected for this vacancy is in the range of GS-5 to GS-6. The full performance level of this vacancy is GS-06 Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients The work requires above average agility and dexterity The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required. ]]]]>