Service Manager

We are looking for a take‑charge Service Manager to lead a busy Service department. Candidates must have 5+ yr’s vehicle service operations experience with proven leadership and ability to run a shop with a high level of quality output and customer satisfaction. Key Result Areas: CSI and Customer Retention and Experience Service Technician Production and Profitability Service Drive Efficiency and Follow-up Employee Satisfaction and Retention Major Duties and Responsibilities: Ensure smooth and profitable operation of service department. Be able to effectively manage both people and processes. Managing the front-end Service Advisor staff. Manage proactive follow up with current and previous customers. Oversee proper dispatching of work to service technicians. Monitor, interpret and evaluate reporting for technician productivity. Provide oversight to Service Advisors on their performance in key metrics. Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency, profitability in a fun and upbeat environment. Lead continuous improvement efforts that support annual goals for service and cost control. Maintain a high degree of customer satisfaction with the ability to handle customer complaints. Qualifications and Job Requirements: 5+ years of experience as a Service Manager in high-volume shop. Possess sound judgment and decision-making abilities. Benefits: Employee discounts. Paid training. 401k (subject to completion of the introductory period and other eligibility requirements). Medical, dental, and vision insurance. Short- and long-term disability. Accident, critical illness, and cancer insurance. Voluntary term life insurance. Flexible spending account access. Legal shield and identity theft shield. Employee assistance program. Paid vacation time (after the first year of employment, full time employees accrue vacation hours – ranges from 40 hours/year up to 120 hours/year based on years of employment). Paid sick leave (all employees earn 1 hour of paid sick leave for every 40 hours worked in compliance with the applicable state paid sick leave law). Paid holidays (based on dealership’s observed holiday policy). Paid bereavement leave. Opportunities for advancement. All subject to eligibility requirements of the applicable benefit plan. #J-18808-Ljbffr MotorcycleIndustryJobs.com