Overnight Manager on Duty

Job Description

Job Description

Now Hiring: Manager on Duty – Overnight | Lead the Resort While the City Sleeps!

Are you a hospitality professional who thrives in a fast-paced environment and enjoys leading overnight operations? Do you have strong guest service, problem-solving, and leadership skills? If so, we’d love to meet you!

We’re currently seeking a Manager on Duty – Overnight to oversee overnight resort operations at Vacation Village at Parkway, support the Night Audit team, and ensure guests receive exceptional service at all hours. This role is perfect for someone who can think independently, remain calm under pressure, and create positive guest experiences while leading overnight operations.

Location: 2975 Arabian Nights Blvd, Kissimmee, FL 34747

Pay rate: $22/hr

• Support and oversee overnight resort and Front Desk operations
• Assist with the nightly audit process and Night Audit team support
• Handle guest check-ins, guest concerns, and service recovery situations
• Provide upscale, professional guest service and ensure guest satisfaction
• Coordinate communication between departments to resolve overnight issues quickly
• Oversee VIP arrivals, guest requests, and special accommodations
• Monitor guest feedback, comments, and service trends
• Promote resort amenities, local attractions, and guest programs
• Respond to emergency situations and provide overnight operational support
• Operate courtesy shuttle as needed
• Maintain accurate reports, documentation, and communication logs

• 3+ years of hospitality management experience required
• Resort or timeshare experience highly preferred
• Strong leadership, communication, and conflict-resolution skills
• Ability to work independently and make sound decisions under pressure
• Professional, guest-focused attitude with exceptional customer service skills
• Computer proficiency including Microsoft Word and Excel
• Flexible availability including overnight shifts, weekends, and holidays
• Ability to multitask and manage a fast-paced overnight environment

• Be part of a professional and team-oriented resort environment
• Take on a leadership role with opportunities for career growth
• Make a direct impact on guest satisfaction and overnight operations
• Work in a dynamic hospitality setting where every shift is different

Ready to lead overnight operations and create memorable guest experiences?

Apply today and become an important part of our resort leadership team!