Customer Service Rep

Customer Service Representative

The customer service division is at the heart of our organization and one of the most important positions. This department is our face to our customers through daily correspondence with end users, distributors, vendors, and our internal sales personnel. Responsibilities include opening and maintaining customer accounts by recording account information, maintaining a positive, empathetic, and professional attitude toward customers at all times, resolving product or service problems, identifying and assessing customers' needs to achieve satisfaction, building sustainable relationships of trust through open and interactive communication, assisting assigned outside sales representatives with their daily requests and various accounts, generating quotations in a timely manner, entering orders in accounting system and completing confirmation steps, communicating order confirmations, changes, and cancellations to both customers and internal team members, providing stock status, pricing, shipping status to sales reps, customers & vendors, adding calls and customers to CRM database, and contributing to team effort by accomplishing related results as needed.

Preferred Education, Experience & Qualifications include proven customer support experience in a fast-paced customer facing environment, 2 years Customer Service experience, strong call handling skills and active listening, experience with CRM systems and practices preferred, proficiency in all Microsoft programs required, excellent written and verbal communication skills, proven ability to multi-task, prioritize and manage time effectively, capacity and willingness to learn and adapt, ability to work with customers, partners, and staff of diversified backgrounds with a positive, optimistic, solutions-oriented attitude, passion for the work and an interest in continuous learning and improvement, and high school diploma or GED required.