Delivery Engineer - USPM

Overview Digital Hands is an innovative Managed Security Service Provider (MSSP) with a mission to protect customer data and make technology available, productive and secure with the strongest talent in the cyber industry. Members of the Digital Hands Team work with leading technologies and protect a dynamic set of enterprise-class customers including best-known brands in the hospitality, financial, manufacturing and communications industries. Digital Hands employees enjoy competitive compensation and benefits, training opportunities, personal skills development, and opportunities for professional advancement across the organization. Digital Hands is comprised of innovators leading from the front, fueled by a desire to achieve, test new boundaries, and a determination to do whatever it takes to get there first every time. Ideal candidates believe in the mission and vision of the company and have a genuine love for what they do. At Digital Hands, we take ownership, obsess over our promises, anticipate our customers\' needs, and get ahead of every threat so that our customers can focus on their business with the peace of mind that only comes from knowing their cyberworld is secure. About the Role At Digital Hands, we’re redefining managed security services through Unified Security Posture Management (USPM)—an operating model that delivers continuous visibility into security exposure, operational support for remediation, and enhanced detection across critical enterprise control planes. We’re looking for a Delivery Engineer to help bring this vision to market. This role blends pre-sales solution engineering, technical architecture, and early-stage service delivery, with a focus on launching our Identity Defense Platform (IDP)—the first capability in our USPM portfolio. This is a hands-on, builder role for a technically strong professional who is comfortable engaging with customers, designing identity security architectures, and helping operational teams deliver posture-driven managed services at scale. About You You’re a Trusted Technical Advisor: You’re comfortable leading technical conversations with both security practitioners and executive stakeholders, translating identity risk into clear, actionable outcomes. You Have Significant Identity Security Expertise: You understand identity infrastructure across hybrid and cloud environments, including Active Directory, Entra ID, federation services, and privileged access systems. You’re a Builder: You enjoy working in evolving environments, helping define delivery patterns, playbooks, and scalable service models rather than inheriting fully mature ones. You Bridge Strategy and Execution: You can support solutioning while also rolling up your sleeves to drive onboarding, stabilization, and operational success post-deployment. You Collaborate Effectively : You work seamlessly with account teams, service engineering, SOC teams, and product stakeholders to deliver cohesive, high-impact outcomes. What You’ll Do Support Solution Positioning & Engagements : Partner with account teams to position posture-driven managed security services, lead technical discovery sessions, design customer-aligned architectures, and support proposal development, validation, and service scoping. Design & Launch Identity Defense Deployments : Architect and support onboarding for identity monitoring and posture visibility, integrate identity telemetry across enterprise platforms, and configure detection logic and policy controls to reduce identity risk exposure. Enable Operational Delivery Success : Lead early customer onboarding and stabilization, develop detection playbooks and remediation workflows, contribute to posture reporting frameworks, and provide escalation support during complex identity investigations. Contribute to Service Engineering & Evolution : Help define repeatable, scalable delivery models for USPM services, provide feedback on tooling and automation opportunities, and assist in evaluating technologies that strengthen posture visibility and attacker detection. What You Bring Experience & Background: 6+ years of experience in identity security, managed security services, or security consulting, with exposure to both solution design and service delivery. Technical Expertise: Strong understanding of identity infrastructure, cloud environments, and detection ecosystems, including experience integrating technologies such as SIEM, EDR, identity protection, and PAM platforms. Customer-Facing Capability: Proven ability to support both pre-sales technical engagements and post-deployment delivery, translating findings into operational improvements customers can act on. Digital Hands is dedicated to a diverse and inclusive workplace and culture, and proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Digital Hands is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at View email address on click.appcast.io. Digital Hands participates in the U.S. Government’s E-Verify program to determine employment eligibility. In compliance with the federal government, all hired applicants will be required to verify identity and employment eligibility upon hire. To learn more about E-Verify, please visit dhs.gov/e-verify. This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. 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