Operations Manager

Operations ManagerPuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.Job Position DescriptionWith a 'One Team' mentality, manage production operations, ensuring jobs are completed according to PuroClean® production processes and procedures. Manage all aspects of Franchise production. Keep owner or General Manager updated on production. Manage and improve customer satisfaction, including the resolution of customer complaints. Production processes are performed according to guidelines. Documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Both internal and external communications are timely and effective. Jobs are completed, either meeting or exceeding customer expectations. Production division annual initiatives are completed effectively. A PuroClean Operations Manager takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.ResponsibilitiesManaging customer and client satisfaction and representing and improving brand operationsNetworking and building relationships with partners and Centers of InfluenceAssigning jobs, managing production teams while overseeing scheduling, completion of work orders and assuming role of production manager as neededIn house Human Resources management, overseeing all aspects of safety and health requirements and daily office management.Overseeing status of small and large-loss jobs and communicating processes with management and ownership.Maintaining inventory for equipment, vehicles and facilities related maintenance. 'personal ownership'Ensure clear communication with entire staff, ability to manage relationships.QualificationsFocus on personal development, team building, and leadership skills is essentialIICRC Certified and proficiency in MICA, Xactimate, claims connect or other related Applications.Water Mitigation experience required.Attention to detail, aptitude for multitasking and calm under pressureAptitude with record keeping, easily accessing information and communicating 'the message'Awareness and respect for safety, using care are caution with teammates and customersStrength with multitasking and handling deadlines, organizational and leadership skillsAbility to learn quickly and flexible with change and professional challengesCompensation: $55,000.00 - $80,000.00 per yearWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."We Build Careers" - Steve White, President and COOWith over 500 locations across North America and Canada, PuroClean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.Culture is very important to us. We want to make sure that we are the right fit for YOU!"We are One Team, All In, Following The PuroClean Way in the spirit of Servant Leadership"This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.