Veterinary Receptionist (Care Coordinator) - Columbia Equine Hospital

Job Description

Job Description

PetVet Care Centers' Columbia Equine Hospital is currently seeking a Veterinary Receptionist (Care Coordinator) to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide , we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Columbia Equine Hospital in Gresham, Oregon, is a busy Equine-specific veterinary practice that offers both ambulatory and outpatient appointments, as well as full hospitalization and referral surgery. We strive to maintain a positive culture and work/life balance is important to us. We provide quality, compassionate care to all our equine patients and value our team and our clients.

Why Join Us:

• Fun, friendly, and supportive team environment!

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• Must possess the knowledge and critical thinking skills required to determine equine emergencies vs standard appointment requests, and the ability to relay pertinent details and information to DVMs accurately and efficiently
• At least 2 years of experience working in an administrative or clerical capacity
• The ability to multi-task effectively, prioritize work appropriately, and maintain excellent customer service and communication skills in a fast-paced environment
• Strong attention to detail and organization skills
• Strong written and verbal communication skills
• Computer skills: competency with Microsoft Office suite
• Dependability; full-time presence at work is essential for every shift
• Flexibility
• Team player

Preferred Skills (Nice to Have)

• Experience with and knowledge of horses
• Experience with veterinary PIMS systems
• Experience working in an administrative capacity in the veterinary industry

Schedule: Looking for a full-time candidate to work 38-40 hours per week; 4 days per week on Tuesdays through Fridays, 7:30 am to 5:30 pm with a 30-minute lunch. Overtime as needed.

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$18—$21 USD

At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals , including 1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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