Manager, Inflight Performance

Manager, Inflight Performance

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job:

• You'll lead a high-impact team shaping inflight performance strategy, driving consistency, accountability, and continuous improvement across a complex, unionized operation.
• You'll influence outcomes at scale, leveraging data, audits, and cross-functional partnerships with Operations, Labor, Legal, HR, and Leadership to improve performance, resolve escalations, and strengthen compliance.
• This role is a part of the Workforce Success team within the Inflight Organization

What you'll do:

• Lead a team of managers responsible for Inflight Crew performance
• Ensures consistency in performance policy interpretation and application
• Manage the audit and analysis of investigations, recommendations, and documentation of performance investigations
• Serves as an escalation point for frontline managers, Base Operations, and union leaders while fostering a collaborative relationship
• Collaborates with Labor, Legal, and the People team for local issues and investigations
• Actively engage in the dispute resolution process with local teams
• Regularly meets with directors and local management to understand performance trends in their base & provides guidance when requested on performance policy interpretation
• Develops and manages special projects and takes the lead in mentoring others
• Ensures thorough understanding of and compliance with all company and departmental policies, procedures and regulations
• Works with Data & Analytics team for meaningful reporting to drive actions that improve performance and regularly coordinates with senior leadership on performance strategies
• Assist in creating a vision for the future direction of Performance policy strategy
• Develop and maintain a quarterly local station travel schedule

All you'll need for success:

Minimum Qualifications- Education & Prior Job Experience:

• Bachelor's Degree / Master's Degree or equivalent training or experience
• 5+ years of managerial experience or relevant experience in a related field

Preferred Qualifications- Education & Prior Job Experience:

• Experience in the Aviation and Customer Service industry
• Knowledge of the Inflight Collective Bargaining Agreement (CBA)
• Knowledge and experience in American systems including SABRE, and Attendance & Performance System (APS).

Skills, Licenses & Certifications:

• Knowledge of Microsoft Office to include Word, Excel, PowerPoint and Outlook
• Excellent interpersonal, planning and organizational skills
• Knowledge of working with a contract labor group
• Ability to effectively coordinate multiple projects at the same time and presenting comfortably in front of large groups and Sr. Leadership
• Ability to work and make decisions independently with minimal supervision as well as function effectively as a member of a team.

What you'll get:

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: Access to health, dental, prescription and vision benefits on day one.
• Wellness Programs: Tools, resources and support to help you be the best version of yourself.
• 401(k) Program: Employer contributions available after one year.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises and more.

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.