Inside Sales Representative

Inside Sales Representative

The mission of the Inside Sales Representative is to proactively engage in prospects and existing customers, identify their challenges, present value-based solutions, and guide them through the sales cycle efficiently. This role focuses on creating exceptional customer experience and consistently achieving or exceeding sales targets in collaboration with outside sales. This position would focus on the Industrial Access and Vehicle Sensing Segment markets. The position reports to the Inside Sales Manager. He/she will primarily collaborate with Sales, Marketing, Finance, Operations, Technical Support, Customer Service. This position requires working in a cross-functional environment between various internal departments (including but not limited to Product Management, Engineering, Marketing, Codes and Standards, Quality, Procurement, Tech and Finance) and has the responsibility to align functional resources to achieve targeted strategies, objectives, and financial results. The Inside sales Representative will support our mission to build a convenient, safe, automated world and work to achieve our vision of continued growth and market expansion. Key responsibilities include:

Develop and Strengthen Customer/Distributor Relationships

• Build and maintain strong partnerships with distribution accounts to drive revenue growth and ensure long-term collaboration.
• Gather and analyze customer feedback to identify trends and implement programs that enhance satisfaction and loyalty.
• Execute daily customer contact goals as defined by the Inside Sales Manager, maintaining proactive communication and relationship-building

Achieve Sales Targets

• Meet or exceed quarterly sales goals in partnership with the Outside Sales Representatives, contributing to overall company objectives

Product Expertise and Communication

• Clearly articulate the features, benefits, and value propositions of the company products to distribution partners, ensuring understanding and engagement.

Performance Reporting

• Provide timely and accurate reports on account growth, sales performance, customer experience metrics, and progress on quarterly initiatives.

Project Management

• Lead and manage key segment priorities and initiatives, ensuring timely completion and alignment with strategic objectives.

CRM and Documentation

• Utilize internal tools and CRM systems to accurately document customer interactions, sales activities, and account updates for visibility and reporting.

Competencies

Sales and Negotiation Skills

• Demonstrates proficiency in consultative selling techniques, objection handling, and closing strategies to achieve revenue targets.
• Builds trust and credibility with customers through solution-oriented conversations.

Lead Qualification and Prospecting

• Identifies and prioritizes high-value opportunities through proactive outreach and effective qualification methods.
• Maintains a healthy pipeline by consistently engaging new prospects and nurturing existing accounts.

Product and Industry Expertise

• Quickly learns and applies in-depth knowledge of the company products, services, and industry trends.
• Communicates product features and benefits clearly to distributors and customers to drive adoption and loyalty.

Customer Focus and Relationship Management

• Maintains a customer-first mindset, ensuring positive experiences and long-term partnerships.
• Responds promptly to inquiries and resolves issues to strengthen customer satisfaction and retention

Communication and Collaboration

• Delivers clear, professional verbal and written communication tailored to internal teams and external customers.
• Works effectively with cross-functional teams, including Outside Sales, Technical, Marketing, Sales Support Specialist and Operations, to achieve shared goals.
• Maintains accuracy in quotes, order processing, and reporting to ensure reliable forecasting and customer trust.

Operational Excellence and Technical Proficiency

• Effectively manages multiple priorities and deadlines
• Maintains accuracy in quotes, order processing, and reporting to ensure reliable forecasting and customer trust
• Confidently leverages CRM platforms, Microsoft Office Suite, and other business tools to organize tasks and generate actionable insights

Analytical Thinking & Problem Solving

• Analyzes customer challenges and market trends to recommend effective solutions that drive business growth.
• Applies data-driven insights to improve sales strategies, enhance customer experience, and support decision-making.

Requirements

Degree(s) or certification(s):

• Minimum: High school diploma or equivalent
• Preferred: Associate degree or bachelor's degree in business administration, Marketing, or a related field

Professional experience required (min.):

• Minimum of 3 years' selling experience. Technical selling experience preferred but not required

Technical Competencies

• Workflow Coordination Ability to manage schedules, prioritize tasks, and ensure timely follow-up on customer inquiries and requests.
• Documentation Ability to accurately prepare quotes and maintain compliance with company standards.
• Sales Enablement and Productivity Tools Ability to effectively utilize internal tools to drive sales and an exceptional customer experience
• Product Knowledge & Technical Understanding Ability to grasp technical products and provide solutions for customer pedestrian and access control applications

Technical skills:

• CRM, Microsoft Excel/Outlook/Teams, Zoom

Interpersonal skills:

• Excellent verbal and written communication for clear interaction with team members, customers, and cross-functional departments
• Strong leadership and coaching ability to motivate and develop a full technical support team.
• Conflict resolution and problem-solving skills to manage escalations and maintain positive relationships across the organization

Benefits PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.

Equal Opportunity Employer (EEO) PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.

Americans Disabilities Act (ADA) The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, and lifting up to 25 pounds, with or without reasonable accommodation.

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PEAK Technical Staffing USA