People Operations Associate & Office Manager

About Swap Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. About the Role We’re looking for a highly organised, proactive People Operations Associate who can also serve as an Office Manager/Coordinator. This hybrid role sits at the intersection of HR, employee experience, and office operations, with responsibility for supporting employees across both our New York and Austin locations. You’ll play a key role in shaping a cohesive, inclusive culture across offices while ensuring our workspace runs smoothly. Key Responsibilities People Operations (HR) Support the full employee lifecycle across New York and Austin: onboarding, offboarding, and transitions Maintain accurate employee records and HR systems (HRIS updates, documentation, compliance tracking) Assist with benefits administration and respond to employee inquiries Drive employee engagement initiatives across offices Ensure compliance with federal, New York, and Texas employment laws and policies Support recruiting coordination (interview scheduling, candidate communication across time zones) Office Management & Coordination Oversee daily operations of the New York office, ensuring a productive and welcoming environment Act as the primary point of contact for Austin employees’ operational needs, coordinating remotely with vendors and partners as needed Manage office vendors, supplies, and services (facilities, catering, etc.) Coordinate in-office and cross-office events, team gatherings, and company meetings Maintain office organisation and space planning Support health & safety compliance and workplace policies across both locations Culture & Employee Experience Help foster a unified, inclusive culture across our workforce Plan and execute engagement activities that connect teams Act as a go-to resource for employee questions, ensuring consistent support regardless of location We’re Looking For Experience in People Operations, HR, Office Management, or similar role Strong organisational and multitasking skills with high attention to detail Excellent interpersonal and communication skills Ability to handle sensitive information with discretion and professionalism Familiarity with HRIS platforms Knowledge of New York and Texas labor laws is a strong advantage Proactive, resourceful, and comfortable operating across different time zones and working in a fast paced environment Benefits Competitive base salary. Stock options in a high-growth startup. Competitive PTO with public holidays additional. Private Health. Pension. Wellness benefits. Breakfast Mondays. Diversity & Equal Opportunities We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing. #J-18808-Ljbffr Swap