LEAD SALES ASSOCIATE

Job Description

Job Description

Lead Sales Associate 

LOCATION: Kingston Pike

EMPLOYMENT STATUS: Full Time/Non-Exempt/Regular

HOURLY WAGE $17

Goodwill Industries--Knoxville, Inc. is seeking full-time Lead Sales Associates for our retail store. Ideal candidates will be energetic, flexible, and have excellent customer service skills.

Summary: 

Complete opening and closing duties of the store and to provide support for other team members in the absence of the Manager/Assistant Manager.

Customer service, sales, cashiering, stocking, sorting, inventory management, sizing, color coordination, and cleaning activities in a retail store.

Essential Duties and Responsibilities:

• Ensure open and close store procedures are followed.
• Support/direction of other team members in store task.

• Responsible for store operation, in the absence of Manager/Asst Manager.
• Receive donations: greet donors, accept and unload donated materials, and thank donors for their donated items.

• Processing: sort, separate, and hang clothing and household items. Sort, test, clean, and mark small appliances, housewares, shoes, seasonal items, and other assorted merchandise.
• Cashiering: Conduct sales transactions and maintain control of cash and credit card transactions by following proper procedures for voids, discounts, refunds, checks, and credit card payments.
• Cleaning duties (including but not limited to) floors, shelves, windows, break room, store fixtures, fitting rooms, dock area, store exterior, and merchandise counters. Report issues that require maintenance repairs.
• Customer service activities (including but not limited to) customer assistance, pricing merchandise, fitting room, offering recycling bags, explaining store operations, and other sales techniques that may enhance the store’s sales and community image.
• Able to work a flexible schedule, including nights and weekends.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Interpersonal Skills – Leadership skills, Follow procedures, Lead by example, Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Attendance/Punctuality - Is consistently punctual and at work on time.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; upholds organizational values.
• Organizational Support - Follows policies and procedures; Supports the organization's goals and values.
• Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Physical Demands:  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to stand and/or walk for long periods; use hands to handle; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds.

Benefits

Medical, Dental, Vision, PTO, 403B and 20% discount at our stores.

Goodwill Industries—Knoxville, Inc. is an equal opportunity employer of protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.