Supervisor, Cage-Ex

Title Supervisor, Cage‑Ex Location Henderson, KY, US, 42420 Property Ellis Park Racing & Gaming Job Summary The Cage Supervisor is responsible for oversight of cage team members and support of the Cage manager and operations. Essential Duties And Responsibilities Adhere to all administrative policies (Ellis Park Policy & Procedure Manual and departmental procedures), safety rules and health regulations. Direct, train, monitor, and assign tasks to cage personnel. Provide exceptional customer service to all external and internal customers and patrons and communicate in a pleasant, friendly, and professional manner at all times. Maintain a professional work environment with cage personnel. Work odd or unusual hours including weekends, holidays, and overtime. Exercise strong motivational commitment to the organization, speak accurately and clearly to co‑workers and guests. Exhibit strong knowledge of the cage procedures in a large‑scale operation including but not limited to: ensure proper customer transactions by verifying large amounts of money exchanges and conversions, counting, verifying, and signing for banks assigned, maintaining accurate records, operating computer/equipment, performing cage cashier duties as necessary or assigned, and accomplishing all tasks as appropriate. Adhere to Title 31 procedures. Ensure excellent customer and employee service and arbitrate disputes professionally. Maintain a flexible schedule to open and close cage as necessary. Exercise basic knowledge in management, human resources, and budgeting. Maintain knowledge of all paper flow with all departments. Maintain knowledge of all ATM, and kiosk drops. Assist with drop/soft count and mutuels to ensure that all departmental procedures are adhered to. Maintain strong knowledge with money handling, counting, and complex mathematical skills. Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests). Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team‑spirit). Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events. At all times maintain a courteous, positive and professional working relationship with all Ellis Park personnel and the general public (e.g., coworkers, clients and vendors). Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays. Perform additional duties and responsibilities as necessary or assigned. Required Skills And Abilities Computer Equipment, Software, Machinery Proficient with Microsoft Office (Word, Excel, PowerPoint, etc.). Experience with SuccessFactors. Experience operating counting equipment (money sorters/counters, 10‑key calculators). This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Ability to type, prepare and maintain office reports and records. Essential Physical Requirements The job requires the ability to bend over, crawl, crouch/stoop, hear, kneel, reach, overhear, stand, talk, turn/twist, walk, see and repetitively use hands 51‑100% of the time, and the ability to balance/climb 25‑50% of the time. Requires employee to hear, sit, talk, and repetitively use hands the majority of the time. Requires employee to occasionally stand and walk. Requires employee to occasionally push/pull, carry, lift, and slide/transfer 1‑30 lbs. Essential Mental Demands Requires the ability to solve problems, organize, interpret data, read and write the majority of the time. The job requires the ability to make decisions and plan 25‑50% of the time. Education And Experience High School diploma or GED Certification preferred. Must have two (2) years of experience in demonstrating supervisory abilities involving cash handling. Must have relevant work experience in cash handling or cage cashier capacity. Licensing & Certification Must be able to obtain and maintain a valid license through the Kentucky Horse Racing Commission (KHRC). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. #J-18808-Ljbffr Ellis Park Racing & Gaming