Service Coordinator Main Shop

Shop Service Coordinator

Milton CAT is seeking a detail-oriented and customer-focused Shop Service Coordinator to join our Service Department. In this role, you will be a critical support partner to our service technicians, supervisors, and customers by ensuring service requests are scheduled, communicated, and closed efficiently. This position is ideal for someone who thrives in a fast-paced environment, values follow-through, and enjoys problem-solving while supporting a high-performing service team.

Pay range is $26.00-$28.00 per hour depending on experience.

Milton CAT is a privately held company and the exclusive distributor of Caterpillar equipment, engines, and power systems throughout the Northeast. We provide long-term career stability, ongoing training, and opportunities for growth all within a culture that values teamwork, safety, and customer satisfaction.

Our benefits include:

• Paid Time Off plus 8 company-paid holidays
• Medical, Dental, and Vision plans for employees and families
• Life and Disability Insurance
• Competitive Retirement Plan
• Tuition Reimbursement (eligible after 1 year of service)
• Safety & Wellness Program
• Employee Referral Program

Responsibilities

• Serve as a primary point of contact for incoming service calls, requests, and service-related inquiries.
• Assist with coordinating and scheduling work for field service technicians, supporting efficient routing and customer communication.
• Confirm scheduling details with customers and provide status updates as needed.
• Open, update, and close work orders and invoices accurately and in a timely manner.
• Order parts required for field service and shop repairs.
• Assist with repair quotes and incremental service estimates.
• Support timecard entry and administrative tracking for service personnel.
• Collaborate with CSA and other internal departments to meet service and customer needs.
• Provide coverage and support for other Service Department roles as needed.
• Maintain confidentiality of customer, pricing, and company information.
• Support supervisors in the timely closure of service calls and documentation.
• Remain flexible to work occasional after-hours coverage to meet customer expectations.

Qualifications

Required:

• High school diploma or GED required; college or technical coursework preferred.
• Strong computer skills, including Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Strong organizational skills with high attention to detail and accuracy.
• Ability to prioritize and manage multiple tasks in a fast-paced service environment.
• Basic math and problem-solving skills.
• Ability to work independently with minimal supervision.

Preferred:

• Prior experience supporting field service, dispatch, or technical operations.
• Experience working with service management or ERP systems.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.

A background check and a drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.